Pops Bike Shop

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I placed an order for 2 Giant Hybrid bikes from Pops last weekend. I was told my bikes would be in by Thursday or Friday. I checked Thursday afternoon and was told my bike was on backorder. I would have thought I would be notified, but I wasn't. I picked another bike and I was told they would call me Thursday evening to let me know if it would be in on Friday. I didn't get the call, so I called Pops back on Friday. Again they said it wasn't in, but they would call me by the end of the day to tell me when it would be available, of course, no phone call.

There are plenty of bike shops in central NJ, the shops that provide good customer service will survive.

I called another shop, told them I'm buying 2 $450.00 bikes, a car carrier, 2 helmets, water bottles and miscellaneous accessories and I wondered if they would offer a discount. They said they would give me 10% off since I was buying so much, Pops had said no discount.

You're a relatively new business, I'd say you need to step up your game.

Nice people at Pops, but that only gets you so far.

It's a shame, I live a few miles from Pops, but now I have to travel 15 or so miles whenever I need some accessories or service.

Very frustrating...

Marc knows bikes of all kinds . Felt with in in past and very happy . Love the name and customer service