Renewal by Andersen of Cape Cod

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This is a follow-up to my original review of February 9, 2017. A new sash was ordered to replace the one in which the glass cracked just after insertion of a window grille pin into the bottom of the sash. Four weeks later, on 3/9/17 a technician arrived and installed a new sash. All went well until he inserted a grille pin into the bottom of the sash -- the glass cracked, again. What are the chances that this could happen twice and with different technicians? Apologies were made and another sash was ordered. Five weeks later, on 4/17/17 the Andersen tech arrived with a new sash, installed it, and fingers crossed, the grill pin was successfully inserted. Yeah! My final assessment is that this small project to replace a bow window with three double-hung windows took far longer from start to finish (Nov. 2016 - Apr. 2017) than was reasonable, even without the grille pin mishaps. I do however, credit Andersen with persistence in bringing this project to satisfactory completion. Service can be a bit of a lengthy process, but they do follow through. I will say again, these replacement windows are beautifully made and energy efficient. The technicians are professional, courteous and highly skilled.