Pizza Hut

Write a Review941-747-0777

CLOSED NOW - Opens at 10:00am

Food is great, as with any Pizza Hut, but the service at this location is HORRIBLE. For our first order, we waited almost 2 hours for our delivery and the driver forgot our cinnamon sticks. We called the store to tell them what happened, but they said they didn't have any way to contact the driver and would have to send him back out after he finished all of his other deliveries and returned to the store. I honestly don't know if the driver ever returned because we waited so long, we fell asleep. The store did give us a $10 credit. For our second order, we ordered a single pizza with stuffed pretzel crust, but when we finally got our pizza it was regular crust. Okay, not a big deal, we called the store to tell them and they gave us a $20 credit. Today, we expected to have $30 to spend, however the MANAGER we placed our order with on the phone (Ward/Warren? Some name beginning with a W), refused to let us use our initial $10 credit even though he saw it on our account...because he didn't know what the abbreviations meant. Ridiculous! I recommend going to another location unless you enjoy waiting two hours for your delivery, want your order to arrive incorrectly every time only to be promised a credit that you can't use, and dealing with "managers" who do not know their own store's abbreviations. The lack of attention to detail or regard for customer service is astounding.

Skip the drama, you get better pizza and better customer service from the cheaper pizza places. These people cant deliver a fresh pizza if their life depended on it.