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This rating is strictly to the owner which is Kevin Donofrio for his poor customer service and bad treatment me and my wife receive form him on aur second day of visit here is the story:



11/13/2011

This is a very nice place to work out, however the owner or manager of this club (Kevin Donofrio) really has no ethics or no even the idea of what customer service means.



Today is the second time I went to the Brandon Branch here in FL. My wife had to sing in as a guest I have a premier membership so I am allowed to bring a guest any time a go. So after being there for an hour or so One of the employees approached to us to ask us to leave the gym because we where wearing jeans and it damages the cushions of the machines (which I think is hard to believe) anyway he said also that it is a club rule not to ware jeans which I thought and I said to him that it was fine and that I did not know about this. But I was not going to leave the gym just because I am on jeans. So next time I said I will bring proper clothing. So his answer was that the owner was not going to let us stay, and so it was this moron actually go and asked me and my wife to leave the gym. I told him I have being here for 1 hour at least what difference it makes if I stayed for 1 more hr. well He said it was his rules and that we had to respect his rules, and if we did not want to leave he was going to cancel our membership.





OK this is the top guy at Brandon Branch clearly the steroids are pulling his brain from logic or reasoning. And clearly has no respect for members that are having a good time at the gym but more we are the ones who put the bread on his table. Kevin Donofrio do not say we do not respect your rules when you are the one braking the most important which is professional ethics. Your are supposed to keep customers not getting rid of them!! Go to school or watch some videos in YouTube about customer service or learn a from your employees that have better maners!! They have 1000% better customer service than you!!!

Attention

Valdemar Von Heiligen