Ryuu Japanese Steak House

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OPEN NOW - Closes at 10:00pm

It was my daughters 21st birthday and we asked where she would like to have a birthday dinner and she decided on Ryuu Japanese Steakhouse. We made a reservation for 30 people at 7:00 on 4/15/2014 and knew there would probably a split since they have a limited number of seats around the hibachi grills. They called that afternoon to make sure we were still on for the dinner that night and we let them know that everything was on. We asked if we needed to bring a small cake for the birthday girl and they told us No that they had everything ready and a small cake for her.

Well we arrived at 6:50 to make sure everything was in place and the hostess told us that it would be about 10 minutes before the tables were all setup which was not a problem. Most of the people that were attending came right from work and were ready to get the party started.

At 7:50 we had just about had enough and ask for a manager since we had been sitting (all 26 of us ) at the bar for almost an hour. And finally they started to seat us. They had to split us in to two groups 20 at two grills and 6 at another, and come to find out that they only scheduled 2 hibachi chefs that night. So what happened is the table of 6 was done eating before they even started cooking for the rest of the group and they had to just sit around waiting. As the meal went on some were going to the bar to get their own drinks because of the lack of service.

The only bright side of the dinner was the hibachi chefs they had their act together and were very good.

To make a frustrating story short, even after making a reservation! …they were unprepared… understaffed… and undermanaged… And to beat it all there was no cake and no acknowledgement to her on her special day. If you are planning a big day I would suggest going somewhere else.