Brandon Inn
20 Park St, Brandon, VT 05733
Reviews
01/16/2015
Provided by SuperpagesI've stayed here in the past with positive experiences. Which is why it pains me to have to complain here about their customer service and cancellation policy. Yesterday, I made a reservation for tomorrow night, and last night I learned I couldn't travel right now. I called first thing this morning to cancel, more than 24 hours advance notice. Most places only require you cancel by 6PM the night of your reservation. I was told that I would be charged $75 cancellation fee. When I asked what the minimum notice was, they said 20 days. Seriously??? They don't require 20 days advance reservation time. They are willing to take my money within 20 days, why won't they refund it if something comes up even more than 24 hours in advance? And $75? The room was only $119, I might as well have sold my reservation to someone on the street for $50 and made a profit. And the person on the phone was indignant that I wasn't pleased about this. What a scam.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: - Extra Phones
TollFree: 800-639-8685
- Payment method
- amex, discover, travelers checks, master card, visa
- AKA
The Brandon Inn
- Other Links
- Categories
- Bed & Breakfast & Inns, Hotels, Lodging, Motels