Cartronics

Write a Review615-472-8830

CLOSED NOW - Opens at 9:00am

We were so pleased with our experience at CarTronics! We are new to Tennessee and didn’t know where to turn for help with our backup camera on our car. Luckily, we were led to CarTronics and received just the rescue we needed. Special shout-out to Aaron.

Terrible customer service experience. Scheduled appointment a week in advance. dropped car off and was told install should be complete in 2 hours. Came back after two hours only to find my car in the same place and untouched. When I asked what happened, Tech said they didn't have part and complained about their inventory system. Tech said he could go to another store and asked me to call him if I wasn't going to come back. I left and returned an hour later and was told they don't have the part at any store. At that point, I just wanted my deposit but was told system doesn't show any deposit. I had to show Tech my phone where deposit came out of my account. Then (almost unbelievably) Tech wasn't able to work credit card terminal to process refund. After another 20 minutes, I finally demanded a refund and Tech just gave me cash.

Stay away from this place. These folks cannot give you a straight answer. Rude, arrogant. I spent 5 1/2 hours in the "waiting" room inhaling second-hand smoke from the employees in the back. (Hey guys....the cigarette smoke goes through the ventilation system.) I took pictures on my phone that shows 2 guys in the back looking at what I think was a computer monitor puffing away. They then mashed the cigarettes out on the floor. The entire time I was taking video with my phone. But they still deny they were illegally smoking. Couldn't install a remote start. Refused to listen to what I had to say regarding the name brand equipment that worked on my car. (They don't carry it.) Miserable experience and I would say if you go there knowing this and you get terrible service and rude employees you will get what is expected. Rude rude rude Too bad I cannot rate them -10 NEGATIVE STARS!!!!