Bear Brook Kennels

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I took my 2 dogs to Bear Brook Kennel this past weekend. 3 days. My oldest had been here for daycare when she was younger so I was feeling ok about leaving them here for a weekend. Dropped them off early afternoon, they were happy to go in the building, all good. Everything had been labeled clearly multiple times so there would be no confusion. I even verbally gave them instructions, which they wrote down, for one supplement I left with them for my oldest. 3 hours later after I had left them, I received a call asking which dog the hip and joint supplement was for. Remember, the older dogs name (first and last) was on the cover AND the side of this container so there would be no doubt as to which dog it was for. But I calmly told them again which one. ('Dog name', the 11 year old lab, not the 1 year old pit). Fast forward to pick up day... they are only open for 2 hours on Sunday, so I had to wait until late afternoon to pick them up. There was someone in front of us in the waiting room and one of the girls standing to the side asked who we were there for. She brought out our pit puppy and she (puppy) was just pulling the girl as hard as she could to the door to get out... We put her collar and leash on and the girl went back to get our lab dog who was also trying to get outside. She also had their blanket in her hand. As soon as she walked in the room, all we could smell was piss. I thought it was the dogs, but as soon as she handed the blanket to my fiance we quickly learned it was mostly the blanket. It was COVERED in piss. The room smelled disgusting. He gave it back to her and she offered to wash it. No thanks, didn't want to spend more time there waiting for them to wash a piss soaked blanket. We had them throw it away. My fiance's hands were wet from the blanket so they let him wash them. They offered to wash our dogs, but with the way my dogs were acting, I didn't want them near them. My fiance took the dogs outside while I paid the bill. Both dogs immediately peed and pooped as soon as they got out. I heard the final charges and thought they were extremely high. The girl asked if I wanted a breakdown of the charges.. Yes please. Ok everything was fine except a charge for a rabies shot that neither dog needed and someone forgot to take off the bill. Had I not asked, I would have been overcharged for the stay. When we arrived home, I noticed my older one had scratches on her nose. They first said they didn't know, but then changed their story to it being the chain link fence probably. My older one wasn't to have play time with other dogs because she has been attacked and I chose for her to just have human play time. The scratches didn't line up with a chain link fence.
I am not a difficult person, I am not hard to please. I DO expect my dogs to be taken care of when I am paying you to do so and you have a business that is actually a boarding facility. I am very unhappy with how everything went about this weekend with the care of my dogs. I understand boarding can be stressful for dogs. It is not new for mine. We have boarded them for a week before (in a different state) and neither of them were bolting for the door when we picked them up. They greeted us and were not trying to get out. I relayed my concerns to the facility (day of pickup staff, and manager) The owner was unavailable. The staff said for the day they are only open for 2 hours, someone is in at 7am to let dogs out and clean kennels inside and out. Then play time happens, staff leaves around noon and comes back at 3. Gates are left open for dogs to go inside and out while nobody is there. Then someone is there from 3 to 7pm. They only have grass time for 20 mins a day if we pay extra for that. Otherwise they only have cement to go to the bathroom on outside. The manage...