Pets a Go Go LLC

Write a Review914-458-4181

CLOSED NOW - Opens at 7:00am

We've been using Pets a Go Go for more than four years mostly for in home visits. Carol, Patrick and Ashley have been wonderful sitters and Nicole and the office have never been anything but accommodating. I give them five woofs.

In response to below: Mr. and Mrs. Bator utilized our services for approximately two years. First for their one, and later their second pup. Our office phones are manned from 9 am until 5 pm Monday through Friday and all clients are given the owner's cell phone number when signing on for their outside office hours needs. At no time, did Mr. or Mrs. Bator utilize this number. It is our policy that facility staff be specifically focused on the furbabies in their care and are not allowed to answer phones on site. We feel this is the best for the clients that are trusting us with their most prized possessions. Mr. and Mrs. Bator are no longer clients of Pets a Go Go (despite their request to continue using our services) because they were exceedingly rude on more than one occasion to more than one manager. We wished them the best of luck but declined to continue servicing them after their final visit on site. Since leaving our facility Mr. and Mrs. Bator's dog did significant harm to another client dog in a public park. Mr. and Mrs. Bator have never followed up on that furbaby's injuries, offered to pay for an unprovoked attack or even returned a call from the client. This speaks volumes and helps to support our decision to end our client relationship.

Let me start by saying that I am not the type of person to write a negative review online, send my food back at a resturant or complain to management about poor service. It takes quite a bit for me to get to that point and as a matter of fact, this is the FIRST time I have ever written a negative review.



Pets A Go-Go is a completely unprofessional establishment from the owner, right on down to her "managers". RUDE, INCOMPETENT and COMPLETELY LACKING ANY CUSTOMER SERVICE WHAT SO EVER. The owner Nicole acts like a spoiled child whenever you even nicely try to speak with her about any issues.



If you're anything like my wife and I, we consider our dogs like members of our family. When they are in someone elses care, we worry about them like they're our children. Pets A Go-Go never answers their phones, even when your dogs are in their care. When you leave a message, they may or may not return your call in a timely fashion. My last and final experience with them, I called twice in a 4 hour period and never recieved a call back. I was calling to let them know I could pick them up earlier and to see if they were ready as we requested they get a bath. When I finally decided to just drive over there to see if they were ready, they had been done and waiting for an hour and were sitting in crates. When I asked her "manager" Tom why no one called me back, he told me "oh, that phone rings all the time, I never answer it. He was completely rude and has no business dealing with customers. When I asked Nicole why I didn't recieve a call back, she said, "It was my 9 year old daughters birthday party and I was busy".



I have never dealt with such poor customer service in my life. She spoke to me as if she were doing ME a favor by taking care of my dogs, even though we've been going there for two years and spent thousands of dollars.



I will never use their service again and I would advise anyone to save yourself a great deal of aggrivation and avoid this place at all costs.