Riptide Contracting LLC

Write a Review732-773-4510

CLOSED NOW - Closed

Eric, the owner of Riptide Contracting seems too busy chasing Hurricane Sandy dollars to care about the quality of his work or keeping a respectable business relationship with paying clients. In total, my wife and I have spent upwards of $80,000+ with Riptide Contracting and everything was fine until the very last job, which was to install a fence. Eric knew there were problems with the fence and said he would talk to me in person and visit the property to look at the fence he installed however after close to a month he has done neither and rarely returns any communication. Prior to me trying to get Eric to the house or even a phone call for a month, he did visit the property once to fix some of the problems but still left the remaining broken so In my opinion he was well aware of the condition of the fence he installed. Eventually the problems became worse b/c he never fixed them and continued to ignore my methods of communication. When I was was able to get a few text messages from Eric, instead of asking questions or trying to find a solution he instead lied to me about multiple things. I also contacted the fence manufacturer with my problem with photos and they said the fence was installed incorrectly.



Riptide Contracting charges a high premium, often 2x more than other contractors in the area but I was willing to pay because he appeared interested in getting the job done right and other people had great reviews about him. A lot of the problems with my fence could have easily been avoided if Eric wasn't learning on the job at my expense and I don't think a veteran, local contractor would have made the same mistakes. Someone with experience would have simply picked up the phone and found a solution with the customer. I'm not a contractor but the first things I noticed/checked on the fence were done incorrectly such as putting concrete around wooden posts that were set in sand. Now I will have to fix things myself or hire another contractor and pay out of pocket just to keep the condition of the fence from getting worse. Customers might not always be right but they do have a voice and if Riptide Contracting is interested in maintaining a reputable business within this community behavior like this needs to stop. There are a lot of 5-star ratings on this website and I was previously one of them so I'll finish my review with 'if things seem too good to be true ..... than they probably aren't (true)."



In being fair, Eric did spot a lot of problems w/the original construction of our house which could have resulted in lots of water damage if he didn't fix them however I honestly have to question all of the 'things that needed to be fixed' simply b/c he has always been quick to point out errors by others yet fixing a fence and responding to my texts and voicemails was something he put a lot of effort into (avoiding things). I tried to remain patient as possible and kept telling myself he was too busy and eventually would return a call or voicemail but seeing him driving 2 blocks from my house, multiple times over 2 consecutive weekends makes it obvious he doesn't want to accept any responsibility for something he did wrong no matter small or large.