City Line Auto Body

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My daughter has had nothing but problems with the lady who handles the phone. Very unprofessional and rude. I wouldn't bring any car there if it was the last tow company on earth. And i have seen other reviews saying how wonderful she is. NOT true. Im sure she probably had someone write those reviews. She is a miserable person who knows nothing about customer service!! You couldnt pay me enough to go there!!

Worst place EVER!!!!!!!!!!!!!!!! The miserable fat lady in the office (I think her name was Nicole) she is extremely RUDE for no reason and unprofessional.

This shop towed my car off the highway, due to an accident. I haven't been in an accident in many years. The young lady behind the counter made the process very smooth. She arranged my rental and reported the accident for me. The fact that this is a family owned business made me feel comfortable. They kept me updated every step of the way and even opened on a Saturday to release my car. I was happy with the quality of the work. They never seemed bothered by me calling all the time with many questions and even picked up the police report. I will surely recommended this shop to family and friends. Like the small business, family environment this shop offers.

I was not happy when i crashed my 2008 BMW, this shop came highly recommended by a family friend. They came out to tow my car very quickly, which is surprising seeing that it was 2a.m and i was in Watertown. They treated my like a member of the family. They had a way of making me feel like i wasn't a pain. When i was a big one. They fixed my car very quickly and even took a dent i had in the fender that wasn't part of the accident out. My insurance told them to just paint over it because it wasn't related but the owner took care of it. I will never go to another shop again. I got the car back today and it looks like it was never even hit. The paint matches perfect which is something that i worried about. They even gave me a safety report from the dealer. It is nice to know that there is still a business around that cares about the customer. With my work order they gave me a thank you card. This really showed what kind of people they are no one says thank you anymore. It is nice to be appreciated as a customer. When im in the area i will be stopping in just to say hi. THANKS CITY LINE

I loved this shop and the employees. There a family owned business. The owner is so nice, he gave me a ride home all the way to New Haven. Not only that but while repairing my car they fixed old damage and didn't charge me. I was able to call them day and night. I like the personal attention that they gave to me. My car is a 2009 and i was worried about it not driving the same. They took it for a safety inspection after the repairs were completed to give me a piece of mind. I forgot my garage door opener in the car and some medication after the accident. One of the employees brought it to me the same night. My insurance company tried to get me to move my car from here and i am glad i didn't. My car looked better then the day i bought it. The young lady behind the counter was very accommodating and helpful. I called alot to check on my car and she never seemed bothered. They made me feel like more then a number. I would strongly recommend this shop to anyone in an accident. If you want personal service and dont just want to be a number, as well as great work, take your car here. They also make you laugh and treat you like part of the family.