Penny Mustard

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The furniture seemed solid initially, but the support wore as fast as other brands that had cost much less. Upon calling them about it, and their warranty, they sent somebody to check it out. He simply pressed on it with his hands and bounced on it. Nothing to mechanically measure the PSI, simply "opinion". He said it looked fine but clearly there was a big difference from on side of the couch to the other. I commented on how difficult it is to get up from it to which his explanation was that I was older now than when I first purchased it. I showed him the wore side and again, he said this was normal. I then sat in the other side and showed him to which he had no explanation at all, other than to say "well you don't sit on the end much". Which actually was completely false. He said cushions start out more firm and settle out over a year or so. Well, its been well over a year so the cushions should feel similar and it's not even close. My wife provided a response to them and she never heard back. So while spending thousands of dollars sounded good because of the warranty and customer service, it's a complete joke and you're better off going to Colders and getting something decent for half the price that will last just as long. We referred customers there, who in fact also purchased furniture, which I now regret. We planned in buy more furniture there but based in this experience, it would be a complete waste of money knowing the longevity and support "after the sale".