Why settle for the same mall jewelry store? Our secret superpower is combining the unique abilities of independent jewelers with the strength of a large jeweler to offer selection, customization, and quality at a great price. With highly knowledgeable associates (our rock stars), thousands of 5-star reviews (our gold stars!), and the best jewelry warranties around (our secret sauce), youll feel confident in your purchase.
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Reviews

CB
Cynthia B.

11/03/2016

Provided by YPmobile

Love shopping there....... Have bought may pieces of jewelry threw them. They are very knowledgeable and great place to shop at.

P
pandaherd

04/27/2012

Provided by YP.com
Poor quality and poor service....

Poor quality and poor service.



NOTHING BUT PROBLEMS AND ISSUES at Roger and Holland and I've not even been engaged for 2 months. My wonderful fiance bought me an engagement ring at Roger and Holland. Within THREE weeks of proposing to me, the center diamond fell out! Thank goodness, my fiance bought an insurance policy, so the diamond could be replaced.



When picking up my ring after the diamond had been replaced, I called to make sure it would be done. The manager, Becky, said it would be done by 5pm. I showed up at Roger and Hollands at 6:15 and it was not done. I had to wait a half hour and was late for dinner. I called to make sure it was done, because I had dinner plans. I also could not pick it up later, because we had engagement photos the next day. I feel like I did everything I could to make sure my ring would be done, and it still wasn't.



When I finally did pick up my ring, they had made the prongs thicker, so the diamond would not fall out again. However, one prong was significantly larger than the other prongs. Visible to the eye. I took the ring for my engagement photos and returned the ring the next day to get the prong fixed.



This time I told the jeweler than I wanted to pick it up on wednesday, although I would not come until friday. I figured this way I wouldn't have to wait. Sure enough.... Friday rolls around and I still have to wait for my ring. I am waiting for my ring right now and I am guessing there will be other issues once I pick it up.



If you want to buy here... expect poor quality and poor service.

More Business Info

Hours
Regular HoursMonday CLOSED, Tuesday CLOSED, Wednesday CLOSED, Thursday CLOSED, Friday CLOSED, Saturday CLOSED, Sunday CLOSED
Payment method
amex, cash, check, debit, discover, master card, paypal, visa
Location
Brookfield Square
Categories
Jewelers, Diamonds, Jewelry Designers, Precious & Semi-Precious Stones
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