Advanced Auto Body

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Car was involved in accident on 06/07/2017. Police officer (who seemed to be somehow involved with these guys) offered no choice for us in terms of which tow truck company we can use. He claimed that it was a liability issue which I think is absolute nonsense, but we said fine and told him the address to our selected body shop. Now the tow truck driver tells us that we don't have the choice to select where we want the car towed and he started to raise his voice and getting defensive. At that point the Officer once again butted in and said it can only go to there body shop (something seems odd, doesn't it!!!). In the end the officer told us that it has to go to Advanced Auto Body. Now we have no choice the car gets towed and taken to there shop. My next step was to have it towed out of there shop to my shop because if there that shady with there tow truck dealing, I can only imagine what they will do to my car. Heck you never know, maybe they'll tell me that my car doesn't need airbags, and to ask the nice police officer because he would agree!!!! I call them and tell them that I am coming to pick up the car with my body shops tow truck. The guy on the phone gets real heated (might need his radiator fixed) and starts screaming at me on the phone with statements that seem to be alternative facts. And every minute that I push back, he changes his story changes and he eventually tells me I don't have time to be on the phone. What great customer service. We eventually get to the shop and are getting ready to pay when surprisingly another issue comes up. On the tow truck the price is clearly marked 125.00 for the tow. Instead the man tells me that its 245. 125 for the tow, 75 for labor, 25 dollars for storage plus 20 dollars in tax. Who charges labor for a tow, that's already rolled into the price. At this point I know these guys are crooks, I can only imagine what they are doing to the insurance companies there billing. Nonetheless, I didn't have my credit card with me and provided him with the numbers. He advised me that he didn't know how to punch the numbers into the credit card machine. HMMMMMMMM. If you cant do something as simple that, how can I expect you to fix my brakes????. I told him fine, give me 15 minutes. I had my dad bring the credit card and now all of a sudden my card is not acceptable at all and that I can only pay cash. Figures, a place like this would do that because they know they have no rite to charge for the extra "labor costs" and the less paper work that can be traced the better. We finally got the car towed, and luckily my airbags are still there. I would just have to say avoid this place at all costs. They treat you like garbage, there incompetent and involve themselves in some shady practices. And shame on the officer for putting us through this. Nobody wants to have to go through such a hassle, especially after having an accident.