Brooklyn Jeep Dodge Chrysler

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OPEN NOW - Closes at 6:00pm

They must have paid actors to post these positive reviews because THIS IS THE WORST SERVICE DEPARTMENT IN THE ENTIRE FIVE BOROUGHS OF NYC. Save your time and money and take your car somewhere else. Years ago the department had to close down due to poor service and it looks like they need to close down again. Brought my 2007 Jeep in July of this year paid close to 2000 dollars only to have the check engine light come on one week after getting it serviced. I had to bring it again Tuesday morning (9/18/18). I dropped it off at 7am. Throughout the day, (like 8 times) I called to find out when the car would be ready only to get no answer. Wednesday morning I call again multiple times, no answer, voicemail box was full. After a Google search, I found out the department was closed because of the Jewish holiday. There was no mention on the answering machine that they were CLOSED for the Jewish holiday. Also no signs and noone mentioned their closure on Tuesday when I dropped it off and they never called me to give me a status of my car on Tuesday. Finally Thursday when they reopened, I called only to be placed on hold for 10 minutes. I got so frustrated that I had to go straight to the dealership to get my car. When I get there the Manager tells me, "it wasn't looked at yet but I can have someone check it out now if you want". After having it for 2 whole days, it wasn't even looked at????. Either they don't have enough mechanics to handle the amount of cars that come in or they have NO idea what they are doing, so they do patchwork and charge customers an Exorbitant amount of money. Bottomline I have to report them to the better business bureau (BBB) and file a formal complaint because this is unacceptable. No one else should go through what I experienced.

I was in the market for a car. I wasn't sure what I wanted but I knew my price range. I walked into Brooklyn Jeep Dodge Chrysler and met with Dale Ferdinand. He put me in to the car of my dreams at a price I could afford.
Great car buying experience.

I had a wonderful experience at Brooklyn Chrysler Dodge. When I went there I met Ralph. He was very wonderful. He introduced himself to me. He was very respectful. He showed me around and show me some cars I might like. When I left I was very satisfied with what I had. I told my friends about my experience with Ralph. They couldn't wait to meet him.

This business is under new ownership since March 2017.
All the reviews previous to March 2017 have nothing to do with the new ownership. Our first goal is customer service and we intend on accomplishing that goal! Please try us out.

I cant believe that chrysler only has one dealer in brooklyn.....at least they treat there customers good, I went there for a service and the service manager just happened to be the one helping me.... where was this guy in the past ..these guys are great.. I am not one to wright blogs, but when you get treated like good... I cant pass but wrighting a good review.

this dealer was honest, I WAS TOLD FROM THE SALESPERSON THAT THEY HAD THE CAR IN STOCK AND THE TRUCK WAS $19,200... THIS WAS CHEEPER THAN 4 DEALERS....IT SUPRISED ME.. EVERTHING CAME TRUE... I would say they are cool guys... thank you Brooklyn

This is the first dealer that was honest, they had a big selection to choose from and I they never lied to me... I would recomend these guys