Empire Bonding Agency

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Unfortunately I have had a bad experience with the Empire Bail Bonds location on Staten Island. There young bond writer JR seems to think that it is appropriate to speak down to customers and he carried an abrupt and condescending tone when questioned why his agency would write a contract for a bond and go to court without checking to see if the person was remanded elsewhere. Simple question right? No need to start a personal attack on my family members character saying it's not Empire's fault my family member "is a screw up". To rub salt in my wounds JR continued his condescending tone on the date I delivered the court disposition. He is curt and rude. His actions fueled me to stoop to his level and I left the office in tears, ashamed that I had allowed someone else's lack of respect to disrupt me. After I collected myself, I reached out for the main office in Nassau. After placing me on hold twice the office manager told me she would give a message to the owner who would contact me. The owner did not. I followed that up with an email to the office. Still no response. I have to conclude they just don't care. This agency has very poor business practices. I will go out of my way from now on to make sure I share my story with everyone I can. I guess for this agency it's only about having the power to prey on people who are in need of their services to help a loved one.