Life Quality

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Horrible experience with Neill Garoogian, I have 2014 328 i 4k miles. I left the car in service to see from where the rattle noise is coming from front left tire, but before to do this I did a test drive with one of their mechanic and he notice also that rattle noise. Neill called me next day to say ''I have no time today to check your car but I may have time tomorrow'', I've said'' OK, but you call me to say after 24h you did not touch yet my car?", meanwhile I've called BMW North America they open a case and 5 min later Neill called me to say " I start to work on your car, but because you called BMW NA you never step in my service"

Next day he never call me and after one more day I got to the service to see what is going on, he said the car has nothing and is ready to get home, they never gave me an invoice, the rims was scratch and they put over 60 mile for test drive, probably they use my car for personal purpose.

BMW NA says ''they can not do nothing regarding of this service because they are a private service and they recommended to try other service.

So, now I have a premium $50k car and I can not enjoy because of the noise

Thank you BMW

So, stay away for this service if your car is in warranty...