Unisex Beauty Salon

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Probably one of the worst hair salons I have been to; I am a high school student and asked for an ombre dye job. While I did not expect the results to come out exactly as the picture I showed, I expected decent service. Not only was my hair stylist going out to smoke every time she finished with applying a part of the dye to my hair, the application was messy, ruined my hair, and made it disgustingly patchy. The top of my head had yellow dye in it, the middle had the same color as my original hair, and the bottom of my hair looked like it had been simply dip dyed in bleach. My hair is also very long (below waist length) and so the hair stylist told me to dry it by myself while she worked on other clients. People come and go, there appears to be no appointments and the services are unprofessional. This business is better suited for more mature women with short hair, as they clearly do not understand how to take care of anything below shoulder level.

Before I made an appointment with the salon, I came in asking them if they did exactly what I wanted and they claimed they did and gave me a price range of $160.00 for coloring and another $20.00 for a haircut, also they gave me a time range between 2-4 hours because I explained I had a 2 month old infant I couldn't stay away from for too long. I went in for my appointment, and I showed the stylist a picture of an example of how exactly it was that I wanted my hair to come out. She claimed that's how it was going to come out. The process took over 6 hours, and in between of coloring my hair she cut another customer's hair. After the last time they washed my hair, and she started blow drying it, I noticed it wasn't at all what I wanted, and told her that but at that point it was too late to do anything so the stylist said for me to come back and she would put a toner in my hair but I would have to pay for it. Also, because I was there for so long, I needed to leave to get home to my daughter so I told them I would come back for the haircut. When I came up to the manager named Galya, she told me the price was $180.00. I disagreed with her reminding her I did not get the hair cut and that my price was to be $160.00, and she told me that I "took too much of the stylist's time up and that she could have seen 10 people for the time she seen me". Even the stylist Olga that did my hair agreed with me on the price, which then the manager said "you have to pay us $180.00 now" and I replied "but I did not receive my haircut" and she said "you can come back and we'll give you a haircut for free". At that point I could not stand there arguing any longer, I was exhausted from being there all day and had to get back to my daughter. I came back 2 days later and asked for my receipt from a different manager Sveta and she stated I should have asked for my receipt the same day and that she will not give it to me, also because I complained about the company on Facebook.