Marksman Auto Body, Inc.

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Most people only post when there is a complaint. I had excellent service here. Being a State Farm Estimator, I also had them perform the work. It was a parking lot accident, but the whole left rear quarter panel was crushed in and there was damage to the wheel well also. They did the work on time, and between State Farm and them, I had a rental car delivered and picked up to make the whole process smooth. The Honda CRV was repaired to a like new condition and ready when they said it would be. I have no problem recommending them.

One would think a body shop would reduce the amount of dents on a vehicle, unfortunately this was not the case and my car acquired several new dents. After mentioning this to Mark Kowalski (owner)after immediately noticing the new dents from the road, he started denying it up and down and then began berating me, pointing out every other small scratch an dent on my vehicle and claiming that the new dents were probably there already, given that there are other imperfections on the vehicle. The dents in question are near the driver side handle, a piece of my vehicle they had to dismantle in order to fix damage to the door. They also called me three days in requesting that I pay an additional charge to fix damage to the door, I said, "No, I already said I did not want that fix what you quoted me on and that's it." They were very persistent, which struck me as odd, but all became clear once I spotted the new dents from the road. While they are small and probably won't have put much of a dent in the resale value, this puts a huge dent in Marksman Autobody's reputation. When is it okay to berate a customer to avoid responsibility??? It wouldn't have been as bad if the owner would have admitted the mistake, but clearly Marksman chooses to insult and belittle a person who is dissatisfied with their service, rather than addressing their complaint.