United States Postal Service

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I have been doing business with the Buda Post Office staff for over twenty years. Most staff have lengthy careers with the USPS, and their professionalism shows at the front desk and in the delivery system. They are helpful, knowledgeable, and efficient.

P.S. I know for a fact that the woman was on a six-week medical leave.

I sent a package and insured it. It had stickers all over it saying "Glass - Handle With Care", "Fragile-Handle With Care" & "Insured-Breakable" but the Post Office broke it. I have had a business for 10 years and this is the second insurance claim I have had to file. At the Buda post office, the counter clerk was very rude to me and told me that I couldn't file a claim there but I had to file it on line. I had a email from my buyer and pictures of the broken item but she said I still couldn't file a claim. When I asked to speak to the Post Master, she told me he was in the hospital for 6 weeks (I didn't believe that). When I tried to file a claim on line, the message came up that I didn't purchase insurance, but I have a receipt that shows I purchased insurance!!!!!! I think they do this on purpose so they won't have to pay a claim!!!! What can I do now? Go to the Postmaster General?