ABC Hardware & Rental Inc

Write a Review716-837-7300

CLOSED NOW - Opens at 7:00am

I rented a mini excavator last summer which broke down. It took 2 days to get it fixed which ate into my work time. They agreed to take 100 off the price so I was satisfied at the time. I got charged the full dollar amount because communication at this place does not exist. When I called to get it corrected, I was told they can’t do anything about it since the order was closed. This was a crap excuse, but I knew I’d have to rent again this summer so I moved on.
I attempted to rent the same machine yesterday and was billed 334 (highly inflated for the quality of their machinery). The 100 credit that was on my account was used for deliver bringing down the price from 150 to 50. Looking ahead at the weather, my day does not look favorable so I called to cancel (1 day later and 13 days before the date).
Cody, the most rude and arrogant person to get on the phone, told me 3 different times that he doesn’t want to get in trouble so if that means they lose my business, there’s other people to rent.
1) I was told I had to be charged 25 dollars to cancel because I ruined their chances for others to book it.
2) that’s not what you tell people
Simple math says I should’ve been billed 434 so I’d get refunded 409 but because they don’t charge in full and apply a credit, I’m going to lose 125 on the cancellation instead of 25. Cody could not follow this logic and kept harping on the 25. I asked for clarification that I’ll get the 100 dollar credit back in my account. Cody doesn’t know what that means but if I call and speak to him, he can help with pick up and delivery.
At the end of the day, this company has outdated machinery and even further outdated computer systems. Add that with piss poor employees, and not having a credit is a huge favor to me since I’ll never come back here again. Save yourself the trouble and go to Home Depot where the rental plus trailer is under 300 bucks.

DO NOT RENT FROM HERE!!

The manager complained about the other store employees, the girl at the desk was plain rude, the order (though an internal system is in place for communication within the company is not set to assist in easier business practices).

I was only there to assist in getting the equipment from point a to b and I am VERY dissatisfied with the level of respect and courtesy at this company.

The outside guys (the loaders) were decent, but told my cousin "NO ATTITUDE OUT HERE" Because she asked about being charged for something that they told her boyfriend was included in the party rental fees.

We opted to pick up and set up ourselves figuring short notice would be too much, this will be the last time we are going to use this company!