Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add up to a total car care experience.

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T
tjames45

09/06/2010

Provided by YP.com
AVOID! POOR SERVICE! BAD BUSINESS OVERALL!

The customers who frequent this shop are either too lazy to find better one or like unknowingly getting ripped off and receiving mediocre service. AVOID! IN SHORT: VERY POOR ETHNICS/INTEGRITY FROM STAFF, SHODDY WORKMANSHIP, EXPENSIVE. and unacceptable work on very SIMPLE work. Do yourself a favor and find another shop. AVOID! NOT TIRE REPAIR PROFESSIONALS -> Conniving salesmen at best.



I drove to this shop to have a deflating tire repaired. The sales rep, Michael, said it would cost 35$ to repair a flat tire and the wait would be 1 hour. I agreed, but I only wish I had read these reviews and saved myself the trouble of coming here.



The truth is the seem like NICE people. They were courteous and polite when they were taking my contact info and swiping my credit card but that's it. The actual repair was dreadful and absolutely unacceptable. These guys are liars and will take advantage of trusting-passive hardworking people of buffalo.



They waited an hour and half to tell a LIE and make it seem legitimate. Daniel Hiebert, one of their technician, told me my tire was UNREPAIRABLE ( blatant lie having checked the tire myself later and going to another shop and having it fixed) and I needed a new tire. How much for a new tire? For a single tire: $210. Not even for a matching Dunlop tire I had but one with "exact tread match." OUTRAGEOUS.



I guess they didn't care about my future business and instead of doing the right thing and plugging the tire for $ 35, they thought they could make a quick dime off a young college student. They preferred to rip me off as a first time customer. So I just asked to put the spare on, and they did for 30$ dollars.



When I got my car, I gave them the benefit of the doubt and didn't check the tire pressure for the spare they put on. I drove a mile and decided to check it out of curiosity. The tire had a pressure of only 15 PSI. The recommended Psi for my car is 35 PSI. This is a very dangerous not have the correct pressure. Lower pressure means more friction and stress on the tire. The tire could have blown out and become ruined. The standard PSI for car tires is at least 30, so this implies that they didnt even check the pressure. Very ODD FOR A TIRE SHOP. VERY IRRESPONSIBLE TO RELEASE THE CAR TO ME IN THAT FASHION. They made it very clear that they didn't care about my safety or my continued support of their business.



Shame on the technician DANIEL HIEBERT! Michael and the entire staff at FIRESTONE AUTOCARE.



DUNN TIRES ON TRANSIT RD. ACTUALLY FIXED MY TIRE INSTEAD OF TRYING TO CHEAT ME.



Don't take a risk at this place. They even cheated the elderly lady before me. They told her there was wear on the side of the tire and recommended a wheel alignment for 30 dollars. Unsurprising she took their word.



**If they do such poor work just putting on a spare tire and don't even bother filling it with air (pathetic 15 PSI). Why risk asking them to fix something you can't see so easily or test yourself. It's all about integrity when it comes to any repair shop. FIRESTONE AUTOCARE doesn't have any.



BTW. Their invoices says they aren't responsible for any items that go missing while your car's under their care. GREAT policy way to value and comfort your customers. Another reason to avoid.

More Business Info

Whatever You Drive, Drive A Firestone

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Extra Phones

Fax: 716-837-0517

TollFree: 800-997-9115

Call Us: 800-997-9115

Services/Products
Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
Brands
Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
Payment method
master card, visa, amex, discover
Social Links
Categories
Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Mufflers & Exhaust Systems, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive
Other Information

Emergency Service: No

Express Maintenance: Yes

Fleet Services: No

Free Estimates: Yes

Parts Available: No

Rental Cars Available: No

Road Side Assistance: No

Shuttle Service: No

Towing: No

Wi-Fi: No

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