National Fuel Customer Assistance Center - Buffalo
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409 Main St, Buffalo, NY 14203
409 Main St, Buffalo, NY 14203
WebsiteNational Fuel Gas Distribution Corporation sells or transports natural gas to more than 740,000 customers through a local distribution system located in western New York and northwestern Pennsylvania. Whenever you have a question, problem or a complaint about your gas service or bill please call us. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call. For gas emergencies, call: 1-800-444-3130, 24 hours a day, 7 days a week. Customers with hearing or speech difficulties: Electronic display (TTY or teletypewriter) at 7-1-1. Please note: You will need to provide the relay operator with the gas emergencies phone number provided above. For general questions regarding gas service or bill: 7:00 a.m. - 6:00 p.m. Monday through Friday (excluding holidays), New York Buffalo Area: (716) 686-6123, Outside Buffalo: 1-800-365-3234. Before You Dig Please Call: Before You Dig-NY: 811 or 1-800-962-7962, Before You Dig-PA: 811 or 1-800-242-1776. If you have a question or concern, you can visit one of our centralized Customer Assistance Centers which are staffed with experienced representatives who can answer your service and billing-related questions. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York.
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Proudly Serving Customers in Western New York
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- Regular Hours
Mon - Fri: - Extra Phones
Gas Emergencies: 800-444-3130
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- Energy Marketing - National Fuel Resources, Inc. (NFR) markets natural gas to industrial, wholesale, commercial, public authority and residential customers primarily in western and central New York and northwestern Pennsylvania, offering competitively priced natural gas for its customers. Pipeline and Storage - National Fuel Gas Supply Corporation provides interstate natural gas transmission and storage for affiliated and nonaffiliated companies through an integrated gas pipeline system that extends over 2,300 miles from southwestern Pennsylvania to the New York-Canadian border at the Niagara River. Empire Pipeline, Inc. provides interstate natural gas transmission services for affiliated and nonaffiliated companies through a high-pressure gas pipeline system that extends throughout Western and Central New York, over 245 miles from the New York-Canadian border at the Niagara River to interconnections with the Millennium Pipeline near Corning, NY and Marcellus Shale producers in North-Central Pennsylvania, and east to the Syracuse, NY area. Empire delivers gas to other interstate pipelines, large manufacturing facilities, local gas utilities and electric generation plants that are located along its pipeline. These local gas utilities and electric generators rely on this delivered natural gas to dependably provide energy to over 1 million consumers. More Gathering - National Fuel Gas Midstream Corporation's primary business is to build, own and operate natural gas processing and pipeline gathering facilities in the Appalachian region. Exploration and Production - Seneca Resources explores for, develops and produces natural gas and oil reserves in California and Appalachia, including the Marcellus Shale.
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