PetSmart

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OPEN NOW - Closes at 9:00pm

On January 15, 2018, I went to this petsmart location to return a set of dog bowls I received as a gift from a friend of mine. I was finally called next by a woman named Karen. I approached her said hello, and TRIED to explain to her that I had these received these dog bowls as a gift and before I could say I didn't receive a receipt she cut me off and asked for one. I proceeded to explain that I didn't as they were a gift. So, after she rudely told me they don't return anything without a receipt over 10 dollars, which is written NO WHERE on their return policy, I said ok, no problem just seems a little biased. She then raised her voice very loudly to me and said "don't you call me biased I'll call the cops on you!!!" Embarrassed and confused I asked why? And she mumbled get out and walked into the grooming room.
I, standing there looking dumbfounded walked into the grooming room a few seconds later to ask why all the tension and was ATTACKED by Karen! She knocked my phone out my hand, and continued to claw at me until another coworker came from behind the counter and grabbed her off of me.

The police were called and a report was made. I was told I would be contacted by a manager or corporate and two months later nothing! Not one single manager, or petsmart representative has reached out just to simply apologize for Karen's actions. I went to the emergency because of pain in my wrist and was in a splint for weeks behind this foolishness. Earlier this week after no effort from petsmart to reach out to me (2 months later) I called corporate and made a complaint. I was told the NEXT DAY I would be contacted from their regional manager and again NOTHING!

It's so unfortunate when corporate companies treat you like your so disposable. No regard what so ever to what THEIR employee did to me. I have gotten a copy of the police report and plan to take further action, I just felt people should know what type of company this is.

Most informed and kind place in town! Pet Smart is awesome, just like the name suggests! I buy all of our dogs and cats foods here. All staff people are awesome and caring individuals. I'll never go anywhere else again!