Alameda Surgery Center

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I am rating the billing department. The surgery center and patient staff are good. The billing person, Dawn, is incompetent. My husband and I both had preventative colonoscopy in 7/2019. We had the same procedure, same everything. Dawn sent the claim to our insurance at $10,000 for each procedure. Our insurance paid my husbands claim with zero co-pay and zero-deductible at $950. But for my claim, because the claim was coded differently, the bill was $950 as my deductible. I spent many hours and phone calls to sort this out in Aug/Sept. In 9/2019 Dawn told me that she re-coded and resubmitted to insurance, everything should be taken care of. Today, 3/18/2020 6 mths later, Dawn calls to tell me the claim has not been paid. Either I call insurance company to fix it or pay up. I will never will use this surgery center again because of their billing person.