Raynor Overhead Door- aka- Texas Overhead Door

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Long time 10+ year customer, called Texas Overhead door to replace broken torsion spring. When repairman showed up, he stated the fee was $300 for a 1 year warranty and $360 for a 3 year warranty for installing the same spring. The price sounded high to me, but he was already there and I told him to go ahead an repair it which took around 30 minutes. After he left I did some shopping around to local business's and found I could get the same job done for around $200 at multiple places. The retail price of the springs is under $100, plus the standard service charge of $89, total bill should have been below $200. Called Texas Overhead Door and spoke to Patti, who told me that pricing had been in effect since Jan and refused to adjust the price. The lesson is that even a long time company you have done business with 10+ years is capable of price gouging, always shop around and ask for a quote ahead of time.

Fast, courteous service. Knowledgeable staff and technicians, Good prices