Online Moderation

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Online Moderation has provided social media monitoring and moderation services for over 15 years. Believe or not, we started with moderating some of the original chat communities, like Delphi and AOL. Since then, we have moderated closed communities, public communities, all of the latest social media sites, and pretty much anywhere people are talking about your brand. We are able to provide this breadth of services because of our extensive experience and our unique combination of technology and people. At the heart of our services are an experienced team of moderators, many of whom have more than 10 years of experience in social media...in other words, as long as the phrase “social media” has been in existence! By working in partnership with clients, we help create safe and welcoming environments in which members’ contributions meet business policies and remain true to our customers’ brands. With a global team of experienced moderators, we address your specific needs and schedule requirements around the clock, 365 days a year, and in multiple languages—including English, German, French, Spanish, Japanese, and many others. We are flexible, scalable, and can support both short-term and long-term needs, whether it is coverage for a steady schedule, or additional coverage for a special event. Our people take pride in taking care of our customer’s online presence and brand. Providing a great experience for your fans deepens their connection to your brand. We regard moderation differently than any other company, viewing each individual as intrinsic to the well-being of your online presence.