Burnsville Heating & Air Conditioning

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We had Burnsville heating company out for a warranty call on a brand new home furnance that was blowing a fuse, service tech could not find the problem and it kept blowing fuses, as a last resort he cleaned the air condioner coil outside with out permission and then charged for it, and before he left he said if the fuse blows again call someone else because Burnsville heating wants to step back from this call, he did not make it out the driveway before the fuse blew again, we called the office and did not receive a return call "everyone was out of the office". When we suspended credit card payment, the finel solution was you sign the work ticket so you have to pay, the company was not concerned about do the job right or fixing the problem, only about getting paid, I would not recommend any person use this company for any reason.

Very fast installation of ac and furnace

They came out and worked on our furnace fan for less than 15 minutes and charged us 200.00. There were no parts put in, he adjusted and lubricated the fan. That's it. When I tried to talk to them about it they said they don't have set fees such as 90.00 for the first half hour and 75 for each thereafter (which is common). The dispatcher told me they don't charge industry standard they have their own fees. I told them when I made the appt we had just had a home inspection done and the furnace was making a noise and the humidifier wasn't working. He did not look at the humidifier even though there was water under it and I was so shocked at the price I didn't check the ticket for the humidifier. The dispatcher also told me that I never mentioned it when I called and that I obviously should have told him again when I saw the charges. Even though there was water on the floor from the humidifier she was very specific that I lied, never mentioned it and they offered to come back out and waive the 59.00 service fee but I just couldn't let them come out. There's no way of knowing what they would have charged. So, I guess maybe it's a blessing they didn't look at it! Who knows what they would have charged me then for 30 minutes of work! Yikes!



The dispatcher also told me that their fees have been significantly reduced so I guess I'm lucky they only charged me 200.00 for less than 15 minutes.