Great Lakes Mutual Insurance

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i had to make a claim first one since i have been with company over a storm in which i had hail and wind damage the first call to the company the company didnt seem very caring i had a builder give quote they said it was too much never looked at it. they set up appointment to come out and cancelled hour before said she had another appt come up much more inportant than mine said she was the owner sue i called her back and she never answered phone or replied back as to what time she could come out.if shes the owner actting so rude and unperfessional i dont have any thing good to say about company