TriCounty Heating Air Conditioning & Fireplaces

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I had an experience with this company that, I believe, shows one what sort of business they want to run...My heater was not running, so I decided to call TriCounty Aire to come out for an $79.00 inspection and assist me to get the heater running as quickly as possible...They sent out, Nick, a "very experienced" technician. He gave me a written summary of his findings which stated that "the indoor blower motor had failed" and that the cost to replace it would be $993.78 which would include a brand new blower motor, a new capacitor, and labor. He also recommended that I change out the entire heater for $4425.00 because "it might be time to get a new one".

But there was something about Nick's overly familiar attitude and demeanor that sent up red flags in my mind. So I checked with a handyman that I have used and respected and he told me that maybe I should just change out the capacitor and see if that was the only problem. I then went to my local parts house and the manager echoed the same sentiment. So I purchased a new capacitor for $3.31, went home, installed it myself in 5 minutes and lo and behold, the heater started right up and is working perfectly as I write this. This common sense approach saved me $990.47.

Since I would want to know (if I was the owner) if an employee had made such a grievous error, I called the owner, Shanna Nelson, to explain the situation. Instead she berated me and told me that, "Nick is one of our best technicians". If this is their best technician, I would hate to see the worst. I called back a second time and spoke to Britny Neumann and she told me that Nick had checked the capacitor and had found it to be fine. I was dumbfounded by her reply and asked her to please refund the $79.00 as the inspection was in complete error. I told her that I felt that Nick's recommendations promoted the sale of parts and services that would benefit only the company. She answered a very emphatic "NO". At any rate, it seemed to me that this company is very self serving and has no real interest in seeing that their customers are satisfied. It is very sad and telling when a person or entity cannot admit errors and make them right. Had they admitted their error, in a timely manner, and refunded my $79.00, I would right now be singing their praises, and probably adding 4 more stars to my review, instead of bringing these ugly facts to light.

As a Realtor I have had the opportunity to work with many HVAC companies and none have even come close to the skill, professionalism and expertise TriCounty Aire has to offer. I discovered them roughly a month ago after being recommended to them by another realtor and I have been committed to them ever since. If you are looking for reasonable rates and outstanding customer service, look no further, you have found it with TriCounty Aire