Pavlov Music Center

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CLOSED NOW - Opens at 10:00am

Initially upon dropping off my clarinet for repairs at this establishment, I was expecting a minimal repair to be done to make my clarinet playable and was told I would receive an estimate of the cost before it was done.



Well, I was really upset when a while later I got a call telling me that the work was done, and a lot was needed to be done on it apparently, and the price would be $175. I was crushed, as this was more than I think we paid initially for the instrument years ago. This price included repair labor costs and all the hardware. I found a new Bb clarinet on Amazon.com for $99.



I wasn't sure what to do, but I went ahead inside and decided to speak with Mrs. Pavlov about what had happened, and I was kind of upset.



When I mentioned the mix up, that I hadn't received an estimate prior to this work, she did not hesitate to make amends for the situation, and noticed it was an error on her part, to not have written to the repair-person for an estimate. There was absolutely no issue, she remembered immediately our conversation and took the price down simply to the cost of the parts and charged me $30.



I was more than thrilled. When I went to buy two reeds, she just gave them to me for free.



I will be a customer for all my instrumental needs at this establishment for as long as I am around Cambridge.



And by the way, the work done on the clarinet was wonderful as well, and it plays beautifully.