Roses Express

Write a Review334-682-4803

Burden S. told me about two weeks ago that I couldn't receive store credit for some children shoes that were unworn and the tag still in tact. I went inside the store a few days later to ask for the corporate number. Kenya T. asked me why I needed the number and I told her I wanted to know the return policy. Kenya T. then says, "Well here's the policy right here." while pointing down at the counter. I told her I still would like the number. On 7/9/18 I go back inside the store with the shoes that only costs $5.99 after speaking with their corporate people, 7/6/18, who told me that I could indeed receive store credit, before I even get to the counter Kenya T., who seemed to recognize me from prior immediately calls Burden. Burden comes over and I tell her nicely that I don't have a receipt, but would like store credit. This woman says, "Yall love calling corporate about something! You probably put these shoes in your purse and stole them". I responded by saying, "I don't have a reason to steal anything ma'am". She then gets loud saying, "Go get something that's worth $5.99!" and walks off as I'm proceeding to head in the direction of the shoes and purposely bumps into me! A customer should not be accused of stealing neither touched! Something will be done about this matter. I don't recommend anyone to shop at this location. I've never dealt with such rude customer service in my life!