Sterling Optical

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CLOSED NOW - Opens at 11:00am

I have been going to sterling optical for years. All four members of my family wear glasses or contacts. The last time I went to them my PD was measured incorrectly resulting in lenses that made me dizzy, caused headaches and made me nauseous. I returned to the store three times to have them adjusted (not knowing anything about PD) each time I went, I was told that there was nothing wrong with the lenses and that I would adjust. I struggled and after a few weeks just started wearing my old glasses. I was not aware that someone MANUALLY measured my PD. no machine was used. Nor we're my records for every previous year checked against the NEW measurement the woman got. Your PD could change over time, but only at most by 1mm. This new measurement was 3mm different than ever before. AGAIN, NO ONE EVER BOTHERED TO CHECK THE NEW AGAINST THE OLD, NOR ANY PREVIOUS PRESCRIPTION, EVEN WHEN I REPEATEDLY RETURNED TO THE STORE TO HAVE THEM ADJUSTED. The lenses could have been redone in the first 30 days, but as they continued to refuse to check or acknowledge any possibility that the lenses were wrong, of course that never happened. I had to go to a REPUTABLE optician/optometrist to find out what was wrong with my glasses and that no amount of adjusting would ever fix the wrong PD AND that all the symptoms I had are the exact result of having a Difference of 4mm in the PD.

I will never return there. I would never recommend that anyone go there. I unfortunately only today looked online to find dozens of terrible reviews for sterling optical. This is clearly a company that does not belong in business.