Exact Automotive

Write a Review330-479-9999

I strongly suggest that NOBODY take their car to these theives. I don't know how they sleep at night. I should have checked the reviews before taking my car to them. The people should be placed under arrest and thrown in jail for what they do to innocent and unsuspecting people.

@mooma071401 when you go to the grocery store, and there are people who were there BEFORE you, and in line BEFORE You to check out do you think just because you arrived you should skip the lines and check out because youre in a rush?? Anytime I take my car anywhere I never expect to finish right away because thats called ORDERLY FASHION.

I went to Exact Car Care to get a heating problem fixed. The heater was not producing enough heat. I took the car in the morning. It had not even been looked at until mid afternoon. They called me, told me of the problem and that they had to order a part from the dealer. They gave me a quote of $360. I said fix it. It came in later that afternoon. Now they had to keep the car. The next day the car was completed by closing time. The technician said it was fixed. I paid the bill, which was $160 over verbal quote, $520. He explained to me why it was more. They replaced the coolant, thermostat and seal, serpentine belt, v belt, and housing. Being an idiot, I let it slide. This man is a talker. Couldn't get a work in edgewise. Drove the car home. The heater was producing warm air. I figured since it was very cold outside it would take awhile to warm up. The temperature gauge wasn't working; it never moved after driving the car for several miles. The heater never got warmer then lukewarm air. So needless to say it is not fixed. Took the car back in. Again the car sat until late afternoon. He claims he had customers. What was I? Now the car stays overnight again! The fourth day, the car was finished late in the afternoon. He stated the thermostat had a piece of metal stuck in it and that is why it wasn't working. He started to charge me for the service, I said no and complained. He also stated that the car put it in there. Doesn't make sense. I feel they put in a faulty part with the piece of metal already in it. Finally he said no charge after complaining long enough. Drove the car home. Still not fixed. Now I have no heat at all. They had the car a total of 4 days and did not fix my problem. I paid them $520 to make something worse. He claims there is another problem. Why didn't he state this in the beginning, but instead wants to gouge me for more money. That's how I feel about the service I got from this company. I would never take my car back there unless they fixed the problem at no charge. I wouldn't of rated this company a 1 star, but you had to rate at least 1 to post.

Vehicle was making a crazy sound which even the dealership could not find

Exact is the dealership alternative besides saving $30/hr since Exact is at $60/hr.

Thanks a bunch solving my problem. The loaner car enabled me to

continue on to work.

Do yourself a favor, Do Not Patronize Exact Car Care!!