Rowland Air

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We had a wonderful experience with Rowland. We bought our home recently and the original system seemed wrong and wasteful. The home didn't appear to cool/heat right no matter our strategy, electric bills always high even if used only at night, and bedroom cooling seemed weak. We didn't know what was wrong and thought it was normal so we stopped over at Costco and met Breann to talk A/C. She got us all setup with an inspection with Ron and with our tough work schedule Rowland had many ways to accommodate us from inspections to installation and it was so simple and comforting. We went through Costco for a company we could trust and they were transparent on the process and our options. They did provide simple solutions upfront to our problem, but I elected saving money on bills and invested up front on removing our Frankenstein system and upgrading for a new balanced 2 zone Fernice & A/C units for system operation of bedrooms independant of rest of our home. We felt in control of the process; Breann stayed the hub throughout and reacted out to us for scheduling, Ron kindly addressed our home issues and setup install, Scot clearly laid out the install plans, and the installers we so clean and considerate with our home. Oh and the system is so quiet, they said it was going to be noisy but it purrs compared to our last, I feel the air instead of hear it. It transcends the zones so evenly and cools & heats so efficiently. The controls are simpler than my last, missing some capability for the phone app, but it's fine our usage was always simple on/off versus scheduled programming (the wall interface has scheduling though). The controls are very sleek though and easy to navigate, I like the the tiny zone control in my room. Oh and and they walk us through system operation and maintenance, my first home so honestly didn't know how these thing work. Turns out not much to it, they'll follow up with us for the first year.

Great service I receive from Rowland Air, We had no heat for two weeks, I called Rowland Air. The technician came out the same day. The staff was very knowledgeable and courteous, Rick was great. Thank you Rowland Air. My new Lennox Heating and Air Conditioning Unit was installed. Rick was great, he made sure we understood everything about equipment Rick went over quality check with us again. Thank you Rick, I will recommend Rowland Air to my family and friends, Rick, thank you for excellent and personable service. JT

Mr. Rick Caron from Rowland Air Inc., came to my home for a follow quality check of my new air conditioning and furnace system. He checked everything, and he then went over all the functions of the controls. Rick was very thorough and made sure I understood everything. He even went over all the paperwork again. He makes you want to recommend Rowland Air to friends because of his excellent and personable service to the customer.

I made an appointment 5 weeks in advance at lowes. They called me and said unless I was buying today they would not come out. The scheduler said it is like a marriage unless I was willing to commit they would not come out. Completely unprofessional.. Buyers beware.

I signed up for an air conditioner service appointment through the Lancaster, CA Costco about two weeks ago. Rick was the technician that was assigned to my job. He arrived on time and provided a thorough check and service of my system. What made the service call even better was that he explained everything he was doing and gave me an excellent overview of the components of my system and how they were operating/should be operating. You don't normally get this kind of in-depth tutorial from any type of service call. Turns out I only needed some minor tweaks. Rick did an awesome job. He was incredibly friendly, informative, and professional. I would highly recommend him and Rowland Air....in fact, I already have. He came out to check on my grandmother's system last night.

These guys installed our new Lennox heating and air conditioning units and re-did all our ducts. They had a great crew who were friendly and courteous.

The entire staff at Rowland Air maintained a high level of professionalism throughout our entire HVAC system upgrade, a very pleasant experience. Our on-site lead service technical professional Rick was with us every step of the way, plus was consistently available after hours for any consultations or questions. The entire work crew team worked cleanly and efficiently, and always courteous to our family and neighbors. Thank you Rowland Air for a job well done!

I have nothing but good service from Rowland Air. They have come out several times to keep the lovely new home builder cheap just barely big enough to push air, air conditioner working for me. They have diagnosed the reason one room is hot while the other is cold issues we have. Yep, go figure, the builder ducted the rooms poorly allowing more air into one than the other. They made the recommendation, and gave us an estimate without sales tactics. "Call us when you would like to do it and we would be glad to." That I will be doing!

Installed two Lennox units that I bought from Costco. Did a great job. Very professional. Respectful of my house and very polite.

Followed-up promptly when I needed assistance with a small issue which they resolved.

Would certainly recommend them.

Robert H

Rowland air replaced our unit and we have had them service it for cleanings each year since. They do a GREAT job. Always on time too. Polite office staff and workers that come to our home.

Rowland Air totally rocks, they have the best people in the office, and in the field. They replaced my roof unit in one day, and have followed up on every part of my installation. They called before they arrived, arrived on time, replaced a motor, and when that did not solve the problem, they gave me credit for parts already installed. Then they had the crane and new unit on the roof the very next day!! Thanks Eric!!! Thanks everybody!!

Great service! On time; they called to confirm the appointment; technician was very knowledgeable; courteous; only changed the parts that were needed. he offered a service contract at a reasonable price without any high pressure sales. We are going to purchase. Eric was fantastic!

The amount of professionalism was great and honest . Straight to the point . situations . Like this , refer Rowland AIr and heating to all of your sudden unfortunate heating and air Needs . Upgrades I received and a sudden part that broke was handled quickly I will use Rowland in the Future The tech Rick was on time and very nice .

Outstanding service and professionalism. Technicians arrived on time and were courteous and explained thoroughly the work that needed to be done to my satisfaction. I was very impressed. I would definitely use this company again.

Been using Rowland for a few years now. Beyond routing maintenance, they've put in new ducts and a new a/c unit. Very happy with the service and results.

Courteous, prompt and explained everything well

After getting many estimates and doing a lot of research, I made the decision to go with Rowland Air to replace my AC (that was no longer fixable)/heating unit that was over 27 years old. Michael explained system options and exactly what they would be doing for the estimated price. In comparison, it was very fair considering duct work and other things that needed to be done to upgrade the system to make it more effective and efficient. Everything was done as promised. The technicans were very nice, worked hard, and left no mess behind when finished. I have already recommended them to a close family member. It was a pleasure working with them.

We had a great experience with Rowland Air in the past when our pool house AC stopped working, so we called them again when the guest house heat pump started malfunctioning. As usual they were great. They quickly diagnosed the problem and because they came prepared (unlike most companies nowadays i.e Direct TV) they were able to rebuild the unit IN 30 MINUTES and now our unit is working like it did when it was brand new. I give Rowland Air a 5 star rating for their quality of work and a 4 star rating for their labor charges. But at least with these guys you get what you pay for! oh, and Rick has been our go to repairman both times so try to ask for him ;)

Rick to the rescue. The ac in my rental home decided to die. My tenant scheduled an appointment for the next day. Rick was on time, professional and explained everything to me. I also appreciated that he kept me (the landlord) in the loop for every step. Rick solved our problem fast and i would highly recommend Rowland Air.

My AC decided to konk out with the temp at 106 degrees, Typical. The problem was electrical and not that easy to diagnose. The tech got it running but that night it went out again. Rick came back at no charge and replaced some suspected bad characters and it works great. Rick called back that evening to make sure it was still good. Businesses that want repeat customers need a Rick working for them.