Marine Mammal Tours

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CLOSED NOW - Opens at 9:00am

Trying to deal with the Orlando Princess was a terrible experience. They're unwillingness to rectify a situation that was completely their fault shows there udder lack of professionalism. I bought a Living Social deal for 2 people to go deep sea fishing. It was a Christmas present and we were so excited to go! We made our reservations for February and even booked a hotel room to stay the night out in Cape Canaveral since we had an hour and a half car ride home. When we go there, an unknowledgeable young man said, "Oh... I hope you're not here for the 1/2 day.... It was cancelled. Didn't someone call you?" Shocked, we explained to him that no one had called or even at the least left a message letting us know that the trip was cancelled! He looked at his sheet and said there was a check mark next to my name and that meant that someone called me. I asked him why I would book a hotel room and show up for deep sea fishing if someone had contacted me. He confirmed that they had the correct telephone number for me; they did. He said he was sorry and that I should contact someone the following week about it because he couldn't help me. I contacted the office the following week. An extremely rude woman answered and adamantly refused to help me. I told her my story and how if was they're fault that my time and money was wasted. My expiration of my voucher was coming up soon and I already had prior plans so I wasn't able to reschedule my trip until after the expiration. She told me that there was nothing she could do and that she would not accommodate me in rescheduling a trip after the expiration unless I paid full price. I thoroughly explained to her that it was THEIR fault, not mine, that my trip was cancelled and that I never even got a phone call. She insisted there was nothing she could do. I asked to speak with someone who could help me and she stated that she was the manager and that there was no one else I could speak to. Mind you, this woman was the rudest, most unprofessional manager I have ever encountered. She even hung up on me when I told her that I was going to give them a bad review due to their terrible customer service. I would NEVER recommend this company to anyone. They do not care for their customers at all and are not willing to help with any issues that are a result of their own fault. I did contact Living Social though and they did give me a full refund. Thank you, Living Social. No thanks to the Orlando Princess and their poor excuse for a manager.

What a fun outing. We will do this again soon.