Over 500 new and used trailers for sale at Best Choice Trailers in Carlisle, PA. We carry utility, flatbed, livestock, enclosed, and more!
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Reviews

JP
Jarrod P.

05/21/2017

Provided by YP.com

Do NOT buy a trailer here!!!! After several positive conversations with Greg (the owner), I drove three and a half hours to pick up my trailer. I was treated very well by the office staff and outdoor staff, but NOT Greg. My trailer was filthy and I had noticed that the trailer that was picked up before mine was washed, leading me to believe that was part of their service. I asked the gentleman who was hitching up my trailer if he was going to wash it. He wasn't planning on it, but he started washing it, since I asked him to. While he was in the process, (which would have taken about 5 minutes) Greg told him to stop and I didn't see this happen. I walked over to talk to Greg while he was sitting in a parked fork lift and he shooed me away as if I were a pesky fly. He moved the fork lift and got down and I approached him again. I asked him if he told the guy to stop washing it and his response was "we're busy" and he walked away. I then told the guy hitching up my trailer (who was very nice) that I wasn't leaving until it was washed. He washed it and Greg walked by and looked at me with a very sarcastic smirk on his face!! Unbelievable!!! I just spent $7000.00 and this is the treatment I receive. I can't begin to tell you how that ruined the whole experience! I am a firm believer in customer service and this is not what I expect when making any purchase, let alone something of this expense. If I hadn't already paid for it, I would have driven away without the trailer. I am a small business owner and I can't imagine being rude and disrespectful to a customer! I have zero respect for him and would encourage anyone looking for a trailer to look elsewhere. I was very impressed by the quantity of trailers on site and wheel options, etc. However, after this experience I wish I would have purchased my trailer locally. Don't let the large inventory reel you in. Good customer service is far more important! Please don't make the same mistake!!!!

AJ
Anthony J.

12/11/2016

Provided by YP.com

Drove 2 hours to check them out glad i did . No high pressure salesmen, got to walk around check out the inventory. Someone was easy to find if there was a question. Don't try to push unneeded options on you.
Yes a on site notary would be nice but till i got back my trailer was ready to go and it's not like the notary was far away. If i need another trailer i know where i am going.
Also web site was a great help prior to getting there.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Payment method
discover, mastercard, all major credit cards, amex, check, visa, debit, financing available
Categories
Trailers-Camping & Travel-Storage, Trailers-Automobile Utility
Other Information

Parking: On Site, Free

Wheelchair Accessible: Yes

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