North County Hyundai of Carlsbad

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OPEN NOW - Closes at 6:00pm

9/9/2019
No problem with Hyundai cars, (I've owned three) it's the dealership. Now Bob Baker. We turned in our 2017 lease and got a new vehicle. It was the end of June. We got the new vehicle on July 3rd. My old registration expired at the end of June. Since then, the DMV has been sending renewal notices to me for the old car. The dealer said it was taken care of. It was not. Just got a delinquent renewal for the old car 9/9/19. The DMV still shows me as the owner on record-meaning still liable for that car (parking tickets etc.) I called the dealer, and was transferred to the finance department. They did not answer the phone so I left a message at 9:30AM. I did not receive a call by noon so I called again, and again they did not answer. I left another message. No call back at 4:30 PM so I called again and asked to speak to a sales manager. I explained the problem to him and he told me to call the DMV. Why do I have to contact them? Plus, I have no release of liability form issued from the dealer. I tried to call and getting through is like winning the lottery, it never happened. Plus, would they take my word over the phone that I do not own the car? I tried calling Hyundai finance "twice" and they told me the car was turned in-"really" I didn't know that? They also advised me to call the dealer. Now we're on the hamster wheel. So, Bob Baker offered NO HELP to straighten this out and I am not going to counterfeit a release of liability. Sales people are sooo nice selling you a car but offer no help after the purchase.

I took my Hyundai Accent there to be diagnosed for what I thought was some kind of clutch problem. Without flinching, Kellen(service writer) told my wife it was going to cost $600 just to open the transmission and diagnose. He said it was then gonna be about $900+ after it's fixed, clutch parts and labor. She then called me with the pricing. My gut told me the problem wasn't that complicated. Besides, it was a semi-new clutch(less than 20k), which they knew. So, I took it to a QUALIFIED mechanic. He listened to what I described as the problem, popped the hood, and in 30 seconds told me that the seal on the master cylinder of the clutch had failed. It ended up costing me $130. If you don't want to get ripped off~ DON'T TAKE YOUR CAR TO NORTH COUNTY HYUNDAI!!! $900+ to $130 speaks for itself. I wonder if they sleep good at night...I bet they do...