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Reviews

K
kalyson

10/26/2007

Provided by YP.com
Dishonest - poor business practices

Yes, there is a large selection of interesting items. However, the published store policy is: Exchanges are accepted, although returns are not. We bought a leash that was defective and 15 minutes after purchase we tried to bring it back. The staff there lied and said, "We never accept exchanges -- store policy." We just wanted a different leash. We did not feel safe using that leash with our dog. We left the leash with the staff and exited the store with no leash. We purchased a better one from another store, but lost our money and the leash from the Diggity Dog store.

claimed iconBusiness Response01/12/2008

Had this customer simply kept the packaging of the leash they bought, which they were reminded of at the time of purchase, it would have been exchanged without issue. We exchange items all the time that are within the store exchange policy. This customer did get their money back, and we're sorry for their negative experience.

This listing has been claimed by a business representative.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Fax: 831-625-1572

Payment method
all major credit cards, cash, debit, check
Categories
Pet Food, Dog & Cat Furnishings & Supplies, Pet Stores
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

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