Holder Mattress

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I purchased a bed....

I understood the Return policy; only 1 exchange. I did exchange because of the pain I was having in hips and back though I had no history of pain in hips and back. I spent $1,200 and still sleep with discomfort because I wasn't able to get a replacement. I did contact the store and they sent a person to see if the mattress was damaged. Since there was no damage he explained there was nothing they could do. I contacted the store but no one returned my call. I purchase the bed around June 2013. So I've paid the store to sleep in discomfort every night. How would anyone know how a bed is going to feel 20, 30, 90 days after purchased.

I purchased a quilt for my bedroom that was on sale. It was on a bed right next to the large window and the sun was very bright that day. When I purchased the item, the sales lady told me since it was on sale, that the purchase was final. I remember thinking, well I like so why would I want to return it. So, I get the on sale, $250 quilt with patching pillow and two shams and put it on my bed, only to find that right in the middle of it was an extremely faded area. It looks like it had been folded to go at the foot of the bed and the sun had bleached it. If this was a reputable store, I would just return the item... Beware any store any store that says all sales are final, especially if it is items that at stores like Macy's or even Walmart, you could return for defects. I really feel like they knew the item was damaged when I purchased it... I would think late afternoon when the sun is not glaring in the window, anyone would have been able to tell. Shame on this business! I will never shop at this store again!