Imperial Heating & Cooling

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Imperial HVAC was referred to us, as we had an emergency situation and needed help immediately. The owner of the business came out ASAP, conducted a thorough inspection of our system, duct work and explained in detail all findings, to follow up with a written report and pictures. We were very appreciative as we are facing a very bad experience with another HVAC company that has been very negligent in servicing our HVAC needs and we asked Imperial HVAC for a complete inspection to ensure the integrity of our system and any repairs that needed to be made, as our duct work had been compromised and our current HVAC company had provided a written report that all duct work was good.

This review is long overdue to say how FANTASTIC Brian is! Last year during the worst heat wave our air conditioner went out! Brian was out so many trying to resolve things for us. He was professional, prompt, fair and efficent in every way. He is incredibly knowledgeable, honest and just a plain gentleman and nice guy. You couldnt ask for any better service and we feel lucky to have had Brian install our air conditioner! Peter and Vera

We've lived in four different homes in the Sacramento area over the past ten years. Brian has installed two systems for us and repaired the other two. Work has always been top notch and prices were less than half of what the other shops wanted. He's fast to return calls and has helped me for free (over the phone advice) on at least two occasions. Highly recommended.

I have used this company several times for emergency repairs when my heat and cooling have gone out. Brian has been quick, friendly and very professional every time.

STAY AWAY FROM THIS GUY! BRIAN DOES NOT STAND BEHIND HIS WARRANTY!! HIS WORK IS ONLY 4 YEARS OLD WITH A 10 YEAR WARRANTY. HE WILL NOT COME OUT AND FIX IT. I HAD TO GET OTHER PEOPLE AND PAY FULL PRICE. I AM GOING TO THE CONTRACTORS LABOR BOARD TO FILE FORMAL COMPLAINT.

Imperial does not stand by his work. He is very unprofessional --his prices might sound like a bargain, but beware. You will end up with an AC system that still doesn't work. He is full of excuses but don't expect to get your money back. STAY AWAY! I would not have given him one star but it is a 'required field' on this web site.