Mace Property Management

Write a Review412-279-0404

Renters be extremely cautious. Extremely kind prior to signing a lease. After they get a double security deposit which they prnoise to return after the lease is up, they keep 85% of it, send you an unitemized statement for what they kept for ‘deep cleanings’ which I have never seen (I have acquaintance, friends and family members that are landlord, tenants, realtors and property managers) and they have never charged or been charged for a ‘deep cleaning’ of almost everything in the apartment. In addition, the lack of manners and level of unprofessionalism was extremely disappointing. There was no respect for time, they were late for any planned meetings and there was little or no response for maintenance calls. I would not recommend renting from them or as a property owner, employing them to manage your property(ies). Given the social climate, I must add that they may want to embrace diverairy and inclusion. I have had friends and family reach out to them of various backgrounds and ethnicities and was extremely disappointed in what took place. I hope that they make some changes so that they can be a company that they can be proud of and people want to use, but at this moment the probability is not likely.

Absolutely HORRIBLE... I'm beginning to think my husband and I have been scammed...found a place, applied for it,paying both of out background checks. Asked for more info, sent it and NOTHING....almost a month ago. After reading these reviews I think I'm going to contact a lawyer. There should be negative stars.

This is the worst company EVER. They are unprofessional, rude & do not get back to you. I do not recommend then AT ALL. Joe is HORRIBLE. I am ready to move ASAP.

Have been with Mace for a little over a year now. They have been the best I've worked with so far; they are structured quite well and Professional. The overall rating is really like 4.5 stars versus the 4 stars shown, I just didn't want to round up to 5, as that might imply perfection. Deanna T., who manages my properties, continues to be very responsive and communicative of the issues - that is extremely important to me. Bruce K - Prime PA Properties LLC

I just bought a building this year and Mace was already in place. They helped with the transition and provided previous records of repairs. I deal with Deanna Taranto, the Assistant Property Manager. She communicates in a very timely manner, either by phone or email. I never had to call twice.

Follow their lead, they are experienced and know what they are doing.

Deanna Taranto, Assistant Property Manager, has been a great representative for the company, very responsive and helpful so far.

Looking at the reviews, it seems that it is not so much the company as it is one individual. You have to understand the company manages their own properties as well as manages properties for other owners. My apartment is managed, but not owned by Mace. The owners of this property yelled at me (my heating unit was red-marked and no one knew that when I moved in (january) and when i called to say something, the OWNERS insisted it was my fault. The owners also insisted that my electric stove didnt work because I must have done something- turns out when they installed new electric box, they "forgot" to connect circuit breakers). The owners of my property are disgusting and as long as you deal/consume drugs all day long, they want your patronage. Mace did a nice job of evicting them after I called and complained (and was eventually assaulted by the neighbors for calling pd one too many times). MACE got them out. The owners didn't want to bother. Mace has responded well to my requests, the owners want to use their own repair people (read that as their non-certified brother in laws who work once every few sundays). Eventually Mace stepped in and told the owners they will do the repairs, not an option. Since then everything and anything has been addressed timely. So be aware, it is not usually Mace, it is usually the owners.

mace property management are crooks..... and nothing but crooks.. Jennifer Stewart is the property manager and she is very unprofessional, rude, and extremely disrespectful.... she needs to be FIRED!!!!!!. DON'T EVEN WASTE YOUR TIME WITH THESE PEOPLE.. she got a smart mouth for no reason and talk real tough because she knows shes over the phone. they take forever to fix anything you call them about and your lucky to get in touch with someone when you call.. and there all around unprofessional. I was a tenet with them for three years and they will renew your lease with out notice of any kind... This company does not respect the laws of their state, and they do not follow their own policy.. they just want your money... that's it.. they don't care about anything else...THERE CROOKS.........I WOULDN'T GIVE THEM A CORNER OF A STAR BUT I HAD TO, TO POST THIS REVIEW... I'M GLAD I DON'T HAVE TO DEAL WITH THEM ANYMORE... i wish i would of looked them up and read reviews before I moved in and prevented all the BS i had to go through... theirs a lot of people that says there crooks on review sites AND THERE RIGHT!!!!! DON'T WASTE YOUR TIME....

From a property owner’s point of view:



MACE Property Management assumed the responsibility of managing multiple rental properties for us shortly over two years ago.



We had been utilizing another Management Company for several years prior to our introduction with the MACE team. We were impressed with the formality of the initial process and the professionalism that accompanied right from the start.



MACE kicked off our new partnership with a walk through of the properties and their initial assessment included general feedback, pictures, and a few professional pointers.

In the upcoming days, we would begin to receive email correspondence regarding routine preventative maintenance checkups to work request approvals on issues needing attention at the various properties.



Urgent matters were addressed via phone call, in addition to a follow up email. (Preventive maintenance reminders were nonexistent with our previous property mgmt. company).



Repair invoices & statement dates reflected Mace’s prompt attention to both tenant repair requests as well as the work requests we (owners) had placed with MACE. Many , many work requests associated with varying areas of expertise have subsequently been placed through Mace which have all been addressed promptly and completed timely. (Most notably at a reasonable cost).



Various building repairs, improvements, upgrades, cleanup, and grounds maintenance have been handled by MACE Property Mgmt on our behalf.



We have been so satisfied with the work results and associated costs, that we trust MACE to manage all of our building and grounds maintenance and repairs including who they choose to complete the work.



Jennifer Stewart, Asst Property Mgr at MACE, is the driving force behind the positive changes in our situation. She turned our rental woes into a positive cash flow in a relatively short period of time while managing to bring the units to code and in good repair.



Jennifer has been our primary property manager contact at Mace, and has handled the majority of our rental issues from clean ups to clean outs to repairs and to evictions and back to reoccupancy.



Jennifer Stewart was (& still is) our saving grace, whom we trust managing our properties and appreciate for all the effort and hard work that has been producing positive results for clients like ourselves.

I have dealt with Mace Properties before when I was looking for a home. I have dealt with Jennifer Stewart in particular and she was nothing but nice and professional to me. She helped me find the place that I am currently in. Unfortunately, my landlord does not work with Mace anymore, however, Jennifer continues to this day to be nothing but helpful, kind, generous and sweet to me and my family. I am currently trying to move and everytime I contact Jennifer to see if there is anything in my desired neighborhood, she lets me know, helps me try to get it if I am interested and goes above and beyond to help me. She genuinely wants to see me happy and I am upset that Mace is no longer the property manager for my home. I defintely hope to work with Mace and Jennifer again really soon!

Mace Property Management and its staff have managed several rental properties of mine for over 5 years. I find them to be a very professional, helpful, and considerate. If they do not have an immediate answer or are not available someone has always got back to me in a timely manner. I have depended on their service men for various repairs and issues that need taken care of at my various rentals. Not once did I ever have to request a return service call and the tenant was very satisfied with the service done and how considerate and professional the serfvice people are. Anyone seeking a management company I would highly recommend Mace Property management.

First and foremost, the property manager Jennifer Stewart is a horrible lady who is very unprofessional, rude, and extremely unfair. She needs to be FIRED! I contacted her a month ago, and she responded about a property a few days back; that it is how bad the communication with customers is. Her manner was very rude and ungracious when she finally did respond. After several days of badgering her, she finally scheduled an appointment, which I was looking forward to greatly. A few hours before the scheduled appointment, she canceled it, saying that she had a supposed meeting to attend. The next day I was to go on vacation, but that same day, Jennifer showed that property to another man who is now going to rent it. Learning that he did was very shocking and extremely unfair, and I told Jennifer this, but she refused to believe that she was at fault. The entire Mace Property Management is very disorganized and apparently doesn't want any business the way they treat their customers. I HIGHLY URGE everyone to NOT buy or rent with Mace Property Management!