Eckerman Jewelry

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My daughter bought a necklace for her boyfriend. It was a graduation gift. It broke less than having it a month. She brought it in due to having a life time guarantee and it has been over a week and still haven't heard anything. When I call to ask about it the lady at Eckerman's is rude! Very disappointed!!

I bought a .5CT engagement ring from Eckerman jewelry and six months later the stone fell out and was lost. I was disappointed, but the store had never given me any guarantee on the setting so I figured I'd buy a new stone and this time get the ring insured. I called the store and talke to Mike Eckerman. I told him I'd like to replace the stone and he said to send it in. I never asked for a free replacement, but he never so much as apologized or offered a discount. Anyway, I sent the ring in asking for a quote on a new stone. He never called me back and didn't return several phone calls. He just kept the 24kt gold ring. I should have done more to get it back, but I live out of state and finally just gave up on getting it back.