Sam Pack's Five Star Ford in Carrollton, TX, is proud to be the #1 new Ford retail dealer in Dallas, offering unparalleled service with over 37 years of family-owned experience. Their vast inventory of new and used Ford vehicles ensures you’ll find the perfect match for your needs. The dealership also features a cutting-edge Service Center, where expert technicians keep your vehicle running smoothly. With flexible financing options, Sam Pack's Five Star Ford makes car buying straightforward and stress-free. Conveniently located in Carrollton, they are dedicated to making every customer feel like family. Call today for more information or to schedule your visit!
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Reviews

NB
Nikki B.

10/29/2016

Provided by YP.com

Miley, Justin , Vince , Ryan, Don, and Alex..... I can't say enough about all of them. This is my third vehicle I purchased with them.... I love this dealership. Thank you sooo much!!

M.
Mandy blackstock ..

09/06/2016

Provided by YP.com

Reto has been the best sales associate by far. He sold to us in 2013 and now in 2016. He has always taken great care of us and is extremely knowledgeable on EVERYTHING Ford!!! I had an opportunity to go to another dealer for a 'Friend of a Friend' kind of deal and Reto beat it with exceptional service.

E.
Edward parker ..

09/01/2016

Provided by YP.com

Excellent experience, found the right vehicle without high pressure sales tactics or being rushed. .

W.
Wiley giovenco ..

08/24/2016

Provided by YP.com

It was very good, professional staff, Mason did a great job. .

claimed iconBusiness Response08/25/2016

Thank you for offering our dealership a 5 star review, Wiley. We appreciate you and your business.

This listing has been claimed by a business representative.
C.
Craig piechotta ..

08/22/2016

Provided by YP.com

Excellent dealership who focused on our needs for a used vehicle. Knowing we had a make/model in mind we were able to quickly review the car and get the paperwork done to close the sale.

claimed iconBusiness Response08/25/2016

Congratulations on the purchase of your pre-owned vehicle Craig. Thank you for choosing 5 Star Ford Carrollton!

This listing has been claimed by a business representative.
J.
John dooley ..

08/19/2016

Provided by YP.com

Mike Delong was a straight up shooter. I will call him again the next time I purchase a vehicle. .

claimed iconBusiness Response08/25/2016

You and your business is truly appreciated Mr. Dooley. Thank you for being our customer!

This listing has been claimed by a business representative.
P.
Paul ludovicy ..

08/16/2016

Provided by YP.com

Treated exceptionally by everyone involved. They were willing to work with me to get me to the number I found to be acceptable for the vehicle I wanted.

claimed iconBusiness Response08/17/2016

Thank you for sharing your review, Mr. Ludovicy. We really appreciate you and your business.

This listing has been claimed by a business representative.
C.
Christen dowling ..

08/11/2016

Provided by YP.com

Michael Bratcher is great! He did a wonderful job - it's everything else that has been an issue. Still not satisfied with the services I have received by the service department and the car is still not fixed to my satisfaction. And the paper works for TT&L was apparently never sent in because I purchase the car on May 26th and never received plates. Another temp tag had to be issued to me until they come.

claimed iconBusiness Response08/17/2016

Hello Christen, We apologize for the delay with your paperwork. When checking our records, we believe you are a customer at the Lewisville location. Please contact Bill Scarbrough at 972-221-2900. We have also forwarded your name and comments. Thank you for your patience.

This listing has been claimed by a business representative.
R.
Rainer hanold ..

08/10/2016

Provided by YP.com

We have made two purchases in the last two years. The first was amazing, hands down. The recent one not so much. The vehicle was just as agreed, however dealing with the salesperson not so much. I receive emails from the manger and someone else, provided return feedback to each but never so much as a reply or acknowledgement to my comments. Felt like feedback was solicited but when it was not completely positive, was not received positively. Am at 7 weeks and still have no registration documents

claimed iconBusiness Response08/17/2016

Thank you for reaching out Rainer. Unfortunately we are unable to find records under your name. Would you please contact Rj Rebolloso at 469-835-6860 so that we can help you out. We appreciate you, your patience and your business.

This listing has been claimed by a business representative.
J.
Joshua spector ..

08/09/2016

Provided by YP.com

My experience was amazing! Ron Romano continues to take care of me and my family without fail! .

claimed iconBusiness Response08/17/2016

Thank you for choosing Five Star Ford as your dealership Joshua. We love having you as our customer.

This listing has been claimed by a business representative.
L.
Latonya westbrook ..

08/08/2016

Provided by YP.com

The staff was awesome..my sales associate Amberley was very helpful and walked me through the entire process .

claimed iconBusiness Response08/17/2016

Congratulations on your new vehicle, Latonya! Thank you for sharing your experience. We appreciate your business.

This listing has been claimed by a business representative.
RL
Richard L.

07/24/2016

Provided by YP.com

I had a problem where I was upside on my truck loan. I was expecting to have to carry a lot of negative equity in a new car loan making my payments unaffordable. I was surprised when they presented me a deal that I just could not refuse. Now I have a brand new Ford Mustang and LOVE IT!!!

This is my second vehicle I've purchased from Five Star Ford in Carrollton and I look forward to future deals. The salesman, Chandler, knows me by name and takes good care of me. He works hard to get me the right deal and is totally honest.

claimed iconBusiness Response08/17/2016

Congratulations on your new Mustang, Richard. Our team was happy to help you out. Thanks for being our customer!

This listing has been claimed by a business representative.
CS
Cody S.

07/13/2016

Provided by YP.com

I put money down on a car, waited moths for it to come in with absolutely no estimated time of arrival and was forced out of my deal because I was unable to finance the car today! This action is completely against the mission statement that this dealership has plastered all over the showroom and they have betrayed my trust. Unacceptable!

claimed iconBusiness Response08/17/2016

We understand your frustration Cody and offer an apology. The delay in delivery was out of our hands. We do send our regrets in providing less than stellar expectations.

This listing has been claimed by a business representative.
JW
Josh W.

05/16/2016

Provided by YP.com

DO NOT GO HERE! Don't risk it. Go to the other dealers. I took my car in for recalls came back with a broken horn. Then they wanted me to pay $300 to fix something they broke.

claimed iconBusiness Response08/17/2016

Thank you for the feedback Josh. Your satisfaction is a concern for us. Please feel free to contact RJ Rebolloso at 469-835-6860.

This listing has been claimed by a business representative.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sat:
SunClosed
Brands
Motorcraft
Payment method
all major credit cards, visa, mastercard, debit, amex, check, discover
Neighborhood
Downtown Carrollton
Categories
New Car Dealers, Auto Repair & Service, Used Car Dealers
Other Information

Parking: Lot, On Site

Wheelchair Accessible: Yes

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