Spa Castle Inc

Write a Review972-446-6800

OPEN NOW - Closes at 12:00am

Horrible service. Make sure people who handle your food wear gloves, or at the least wash their hands. Some employees told me that they were sick and were forced to work..and that same person was handling the food!! May look appealing but definitely disgusting. Managers dont care and only want your money..be careful to take your children their too, a lot of sexual activity goes on their. Wouldnt want your children scarred for life. You have been warned..

Very poor customer service! The bath and sauna parts of this spa are clean and relaxing, just don't spend money for extra services. I got an 'Aromatherapy Manicure' that was advertised as 40 minutes. It was NOT worth $25. It was a regular manicure with a bit of lavender oil added to the lotion. I shouldn't pay $10 extra for two drops of oil. It isn't any longer than a regular manicure either, honestly it felt really rushed. Not to mention one of the employees phones kept going of to the point that my nail technician commented on it! Turn your phone to silent when customers are there, I don't want to hear a duck quacking every 30 seconds during my mani. When I told management, the lady ran off and came back 20 minutes later and proceeded to argue with me about the quality of the manicure. She said she checked the cameras and I spent 30 minutes in the nail salon so I was wrong and everything was as advertised. I want those 10 minutes or $10 back! Needless to say I didn't get a refund. Very poor customer service.

For 35 you get so much access its crazy.....u get to visit all the sauna rooms, go to the pool bar, and the spa bath area is heavenly!!!!! So if ur looking for the next location of a girls night/day this is the place!!!