Audio Vision 2

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I ordered rims for my 550i BMW on a Saturday and was told they would have them in by Thursday, custom painted, and installed by the following Thursday. I was also told they I would receive a phone call by Tuesday to verify that the order was going through. By Thursday I had no phone call. When I called later that Thursday, they said to come in on Friday to have the rims installed.



On Friday, I called to verify a time. I was told to physically come in asap. From this call, I could tell there was going to be an issue. Upon arrival, as I suspected there were no rims. I was told that they painted them and the paint was too dark. It was suggested that I order another set of rims. Since I live in Sacramento, I told the manager that this wasn't going to work and I would like a refund. He went on to say that he would honor whatever price on whatever rims and tires and have them shipped to me at no cost. While this sounded like a great deal, I couldn't find the rims that were to my liking. I was then told to go home and find what I liked on my own and present his with the website that I found them on. He said it was his fault for not ordering the right size. This didn't make sense with his original story because he said that they got the rims and painted them too dark? If he ordered the wrong size rims, why would he have them painted?



In the end, I no longer felt comfortable dealing with this vendor. I returned on Sunday and asked for to have the charges reversed on my card. The manager hesitated but it appeared he was calling the 'owner' to decide what to do. I don't understand the reason for permission for a refund; they messed up the order, I have no rims, therefore I should get an immediate refund, right? I was told the owner was not available and he would call me asap once he got the approval.



Today is Monday at 12:52pm. I called at 10 a.m this morning. The manager picked up and after I told him who I was, he put me on hold. Another worker came on the line and told me they would call me back. I'm betting they won't call me back and if they do, they will tell there are no refunds on their products. Problem is; I never saw the product! Moreover, Federal law states: Federal law governing refunds is fairly simple and straight forward, applying to online as well as in-store sales. Merchants do not have to provide a full refund on returned goods unless one of the following conditions is true:



*The goods were defective (in this case, the goods were incorrect)

*Refunds are part of the merchant's stated return policy



(See more at: consumer.findlaw.com/con…)



I called Visa instead and got my refund immediately. If you are going to deal with this vendor, don't do it by cash. They do have a No Refund Policy when you sign the receipt so buyer beware.



12/06/2014