Smith Utility District

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I am not familiar with the administrative portion of this company nor or they. I make check or pay by phone each month. Although I have a slip of paper in my hand that says the bill is paid, somehow from the front desk or the desk the computer lies upon, the fiscal action does not reach on the billing and payment made for several more days. I would just like to know how they can apply your payment AFTER you have paid on time, thus causing the customer a LATE fee or worse, final cutoff date. Then, on top of that they have the audacity to send me a bill for water that has been paid for already. If I could, I would dig a well!