Aqua North Carolina Inc

Write a Review919-461-3724

THIS COMPANY OUGHT TO BE CHECKED OUT BY THE PUBLIC UTILITIES COMMISSION.
I live in the Fountain Trace Subdivision in Hendersonville, NC. We experience about a half dozen water service interruptions per year. The water has a disturbingly high mineral content that clogs shower heads and leaves orangey stains in sinks. There is no generator on site in the event of a power outage, and a generator has to be trucked in from Raleigh, which leaves us without water often for up to 24 hours. Once power is restored, we are required to boil our water for up to 72 hours, which is a real inconvenience. This company couldn’t care on wit about its customers, and unfortunately we have no other options for obtaining water.

Terrible company nobody should support a company that uses affirmative action. As it's inherently racist. I would not receive a service from this company if my life depended on it.

Wish I could give a BIG FAT ZERO ... and hope that someday this company will be taken over by someone else and all the customer service reps replaced! I bought a house in August 2015...gave my shut off notice...they billed me in December 2015...claimed I didn't have water cut out of my name...its your word against theirs....RECORD YOUR CONVERSATIONS WITH THESES PEOPLE! THEY ARE LIARS! Besides the water bills are outrageous and the water quality will make you sick and stain your clothes occasionally!

This company deserves no stars. Wish that was an option. They constantly raise rates, the water quality is horrible, there is frequently a brown discoloration in the water and customer service is terrible. Their standard response to complaints about brown water is that it's just "air bubbles." Brown bubbles that never dissipate, y'all. They're supposedly flushing the water lines in our subdivision this week and they advised us not to use our water for FIVE DAYS. WTF? I hate this company with a passion I normally reserve for insurance companies. If you have a choice, stay away!

This is the absolute worst utility company I have ever dealt with. How can they get away with charging over $70 a month for sewer services that do not include water. Really?? I recently reconnected service only to find out that they were going to charge $835, which includes $675 for a valve they used to stop the service. So the house smells like a sewer, there is no water and there is no option for a payment plan. $835 now or too bad. What a scam!! They conduct regular audits with the Davidson Water Company to find out if anyone is using water without sewer services (two different companies). Instead of sending an email or a text or a paper bill to your address to let you know that you need to turn on service, they send someone to your house during work hours to put a paper note on your door. Wind, rain, whatever happens and the note blows away. No follow up. No call, no email, no text and no other communication. You come home one day and your home smells like a sewer. Ridiculous. Unfortunately, there are no other options except to talk to your politicians. Good luck with that.

Horrible water company! The water taste is absolutely terrible. There is constantly things floating around in the water. When they were doing "maintenance" in our neighborhood, we had to let ALL of our faucets run for 20 minutes each and dump out off of our *BLACK* ice from our freezer in order for it to clear up. They offered NO compensation for having to let 6 faucets run for 20 minutes each. To add, they have horrible customer service and they're always rude. They charge an extra "maintenance" or "delivery" fee ON TOP of your actual water usage. Simply outrageous!! If you have to go with this horrible company, expect $100+ water bills for a family of 3. We need this company OUT of NC!

Never have I ever dealt with such disgusting water in my life (and I have lived / traveled to many places in the USA and worldwide). Not only are there continuous major problems with the water (usually it's brown, contaminated, or both), but the water in 'good' condition is loaded with particles that even a filter doesn't completely get rid of. We bought a water cooler because we won't drink or cook with the water here. Aqua North Carolina, Inc. charges a lot of money for the disgusting water and minimal service (at best). When we have to flush our house pipes because of brown water or contamination, we have to fight for any kind of break on our water bill (and we have to do this a lot). If they do give us a break, it's only a few dollars - we are responsible to pay for the water we use to flush out their problem! And it is difficult to reach anyone that can help via phone (my bill goes to NJ and I'm in NC - they have no idea what's going on). I think the Aqua NC customers should band together and file a Class Action Lawsuit for jeopardizing our health all these years. I have plenty of photographs and video footage of water running out of my faucets / tub each time there is a problem. All I need to do now is tape the calls I make to them. If a lawsuit can't happen, then take it to the media - Aqua North Carolina should be accountable for what they're doing!

I have always defended aqua to all my clients and now it has happened to me...I pay all my bills online and by mistake hit the wrong button on the a's and paid abc instead of aqua....abc called and said they had received the check...I said please send to me and I sent another check online to aqua...in the mean time aqua CUT OFF MY WATER...I called to tell them the mistake and that I had already repaid but they had not received it so they said....$102 to cut it back on and it will be tomorrow....i asked for supervisor as I have been with them a very very long time and always paid on time....you cannot talk to anyone other than phone person.....you are stuck and they do not care.....I am also sending this to the better business bureau.....I wish they had competition as I would cut them off!!!!!!!!!!!!