Hendrick Dodge

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I wish I could give the service department a negative star. Their customer service is amazingly awful. When you drop off your car for service they don't explain anything to you, they give you a hard time about a loaner car, then they keep your vehicle for days with NO update.. I called and called my service tech Raymond, left messages and he never returned my call until I threatened to file a complaint. Eventually I told them to put my car back together and I would pick it up and take it somewhere else. Not to mention I NEVER received an apology. If you care about your vehicle at all, I would say stay away from them because I mistakenly went to them 3 times and every experience was the same.

Bought a Dodge a couple of months ago from Mike. He was very helpful and told us a lot of stuff about the cars that we didn't know. He even came back the next day (his day off) when we were ready to finalize the purchase to ease our way through the final part of the sale. I know there are a lot of sleazy car salesmen and women out there, but he wasn't one of them. Thanks Mike!

Given that the service department would not even answer the phone when I tried to setup a service appointment, I will not dignify them with even 1-star. However, when you call the sales department, they answer on the first ring but they cannot get any assistance from their own service department. It was quicker for me to drive to the service department. Once there I was greeted with a condescending roll of the eyes and attitude. This may be a good place to buy a vehicle but not for service.

WORST SERVICE EVER! I went to Hendrick Dodge to buy a mini van and was treated with such disrespect. From start to finish the whole process what awful and it is a month later and we are still having such problems. The sales man I had was extreamly rude to me and when I then went to his manager he tryed to help and at the end of the deal the van we throught we had just bought was not at all correct it didnt have the options we had disscussed and the manager had already left for the day so the next day when I spoke with his boss they then had to order all the parts which were ordered incorrectly and now we are still waiting for the correct one to come in and be installed. Then just recently I found out that they never sent in a check to pay off my old car and am now 2 weeks past due on payment. When I spoke with managment they were not very understanding and acted as if they did not care. I would warn anyone who is looking to buy a new car not to use and of the Hendrick auto dealerships they are completly unorganized and extreamly unprofessional, when you call to try to resolve an issue they rarley call you back and just try to ignore the problem. I hope anyone reading this with think twice before spending your time and money at any of the Hendrick Dealerships

Well...Today is Thursday and I still do not have my vehicle. I was assured by the sales manager that the car would arrive Thursday evening and be ready for me to take home. Called earlier in the day and told that the car would arrive in the evening and that I could pick it up, we just had to bring it back the next day for inspection and detail. Agreed to pick it up and bring it back the next day. Received a phone call a half hour before going to the dealership that the car would not be in until after they closed and that the car would not be ready until Friday afternoon. The moral of the story, do not believe anything this dealership tells you. They will not call you back and when they do, just give empty promises. This whole experience has really discouraged me and taken the fun out of buying a new vehicle.

We were referred by a friend to purchase a vehicle there and went with the expectation that we would get nothing but stellar service. This was definitely not the case. We were dealing with 2 salespeople instead of one throughout the entire experience. So you can imagine that they did not communicate to each other or to the other members of their team. During the whole negotiation process the dealership acted as though they were giving us a good deal when in reality they ended up getting what they wanted for the vehicle anyway. The classic, "We are losing a lot of money on this deal, we will just make it up on the next one." This is an exact quotation from the finance person. After settling for a vehicle for a vehicle from their Charleston store, we were told that the vehicle would be ready for pickup on Tuesday. We called Monday to make sure and were told again that the vehicle would be ready. Today is Wednesday and I still do not have my vehicle...

We were referred by a friend to purchase a vehicle there and went with the expectation that we would get nothing but stellar service. This was definitely not the case. We were dealing with 2 salespeople instead of one throughout the entire experience. So you can imagine that they did not communicate to each other or to the other members of their team. During the whole negotiation process the dealership acted as though they were giving us a good deal when in reality they ended up getting what they wanted for the vehicle anyway. The classic, "We are losing a lot of money on this deal, we will just make it up on the next one." This is an exact quotation from the finance person. After settling for a vehicle for a vehicle from their Charleston store, we were told that the vehicle would be ready for pickup on Tuesday. We called Monday to make sure and were told again that the vehicle would be ready. Today is Wednesday and I still do not have my vehicle...

Is there any way I can give these people zero stars? Dissapointing is an understatement - this dealer has no business being into car sales - they know very little about cars, will happily take your money, and you'll never be able to get back in touch with them. I feel bad for some of the staff who try to help, but upper management are unavailable, and dangerous

This company is very pushy for sales more than normal, They would not let me have the keys to my own vehicle when I tried to leave unhappy with the deal they were trying to make. Now after receiving my phone number for (private use) I continue to get sales calls on my cell phone while at work after calling them and telling them to remove my number twice.