La-Z-Boy Furniture Galleries

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We went to the La-Z-Boy furniture store in Cary, NC on 12/21/14. A sales person asked us if we had any questions and we told him yes we liked a sofa. He was very good in explaining about the sofa and pricing. We agreed on a price and so we told yes we would like to purchase it. He started creating an invoice and we gave him our credit card to bill us. He called another co-worker to help him and after a while brought the invoice back to us with the total price higher by $200. We told him about it and he acted like he did not know how that happened but he said he will go back and correct it. Few minutes later, his co-worker comes to us and tell us that they cannot sell the sofa to us and they would refund the money to our credit card.

Very humiliating experience and seems like they have lost the way on customer service. Did not expect this from La-Z-Boy.